At a Glance
- Tasks: Deliver excellent customer service while supervising a dynamic onsite team.
- Company: Join Dumfries and Galloway Council, committed to community and equality.
- Benefits: Competitive salary, funded training, discounts, and a supportive work environment.
- Other info: Exciting career growth opportunities with a focus on diversity and inclusion.
- Why this job: Make a real difference in your community and grow as a professional registrar.
- Qualifications: Strong communication skills and experience in face-to-face customer service.
The predicted salary is between 24750 - 30250 £ per year.
Are you energetic, enthusiastic and committed to delivering excellent customer service? These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.
The role involves a combination of delivering services to customers while also supporting and supervising an onsite staff team. In a typical day you’ll transition between delivering services direct to customers to conducting health and safety audits and meeting with staff. So, if you love a challenge and variety in your day, we want to hear from you.
If you can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you. If you can see yourself leading an onsite team and encouraging them to develop and grow then we want to hear from you. If you can see yourself becoming a professional registrar, we want to hear from you. This role will lead the delivery of registration services; so, we are particularly keen to hear from people who are interested in completing a professional registration qualification. The training is fully funded, provided as part of the role and will enable you to become a qualified Registrar of Births, Deaths, and Marriages in Scotland!
Requirements
- Ideally, you’ll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively.
- You’ll have experience working face to face with customers as well as practical knowledge of supervising staff teams.
- This is an ideal opportunity to join our team working across Wigtownshire, with the key location for this role at Stranraer Customer Service Centre.
- Some evening/weekend working will be required, and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.
In return we’ll provide you with all training necessary to fulfil the role and an opportunity to make a difference in your community. This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland), exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
For further information please contact: Jason Ward
Senior Customer Service Advisor - DGA13528 employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Trainee Revenues and Benefits Officer, you will benefit from a comprehensive training programme, access to a wide range of discounts, and a commitment to equality and diversity, making it a rewarding place to develop your career in a vibrant community.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor - DGA13528
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dumfries and Galloway Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dumfries and Galloway Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Advisor - DGA13528
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dumfries and Galloway Council:Your cover letter is your chance to shine! Tell us why you want to work at Dumfries and Galloway Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dumfries and Galloway Council!
How to prepare for a job interview at Dumfries and Galloway Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
