At a Glance
- Tasks: Safeguard exhibitions, provide customer service, and assist with museum activities.
- Company: Join Dumfries and Galloway Council, dedicated to community and cultural engagement.
- Benefits: Enjoy discounts, pension scheme, and wellbeing support through our Vivup platform.
- Other info: Regulated work with vulnerable groups; flexible hours across multiple museum venues.
- Why this job: Be part of a vibrant team, enhance visitor experiences, and contribute to local culture.
- Qualifications: Reliable, enthusiastic, with customer service experience; basic computer skills preferred.
The predicted salary is between 15464 - 15728 £ per year.
Advert
Museum Attendant (10/0014)
Dumfries Museum & Camera Obscura
£15,464.17 - £15,728.17
You will be required to work 22 hours per week, 52.14 weeks per year.
Museum Attendants are responsible for safeguarding museum exhibitions and buildings and for keeping facilities clean and tidy. Working front of house, they ensure that museum visitors enjoy their visit by providing a high quality of customer service. This involves answering queries and the sale of goods and tickets.
You should be a reliable, trustworthy, conscientious and enthusiastic person with good general education and experience of cleaning and keeping public facilities in good order. A high level of communication and customer care skills are essential as are experience of working in visitor services and with security systems. Basic computer skills and a current driving licence are desirable.
This post is considered as Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to formal offer of employment being made by Dumfries and Galloway Council.
Applicants who have been resident outside the UK within the last 5 years, if offered a position, in addition to a Disclosure Scotland Check, will be required to provide a completed police record check from the police authority in the country or countries in which they were resident.
The postholder may be asked to provide cover for annual leave and sickness at our 6 museum venues in Dumfries, Annan and Sanquhar. They will support curatorial staff including assisting with museum exhibitions and family activities.
The contracted working pattern is as follows but is subject to change depending on the needs of the service:
Advert cont...
1 st April - 30 th September:
Mon: 9.15am-1pm, 2pm-5.15pm (7 hrs)
Tue: 9am-1pm (4 hrs)
Wed: 9am-1pm (4 hrs)
Thur: 9am-1pm, (4 hrs)
Fri: 9am-12noon (3 hrs)
Sat: Day off
Sun: Day off
= 22 hours per week
1 st October - 31 st March:
Mon: 9.15am-1pm, 2pm-5.15pm (7 hrs)
Tue: 9am-12noon (3 hrs)
Wed: Day off (0)
Thur: 9am-1pm (4 hrs)
Fri: 9am-1pm (4 hrs)
Sat: 9am-1pm (4 hrs)
Sun: Day off
= 22 hours per week
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
CVs will not be accepted.
For further information please contact Vivienne Orr, Museums Facilities Officer on 01387 253374 or by email at Vivienne.Orr@dumgal.gov.uk
#J-18808-LjbffrMuseum Attendant - DGA12453 employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an excellent employer, offering a supportive work environment for Museum Attendants at the Dumfries Museum & Camera Obscura. With a strong commitment to employee wellbeing, staff enjoy access to a comprehensive benefits package, including discounts on everyday essentials, a Cycle-to-Work scheme, and membership in The Local Government Pension Scheme. The council values diversity and inclusion, fostering a culture where every employee is treated with dignity and respect, while also providing opportunities for personal and professional growth.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Museum Attendant - DGA12453
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dumfries and Galloway Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dumfries and Galloway Council and let us see your personality shine through!
We think you need these skills to ace Museum Attendant - DGA12453
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dumfries and Galloway Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Dumfries and Galloway Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dumfries and Galloway Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dumfries and Galloway Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dumfries and Galloway Council will surely appreciate.
