Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver excellent customer service and support a dynamic onsite team.
- Company: Join Dumfries and Galloway Council, a community-focused organisation.
- Benefits: Enjoy competitive salary, discounts, pension scheme, and wellbeing support.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and experience in customer service and team supervision.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 23800 - 26500 £ per year.
Are you energetic, enthusiastic and committed to delivering excellent customer service? These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.
The role involves a combination of delivering services to customers while also supporting and supervising an onsite staff team. In a typical day you’ll transition between delivering services direct to customers to conducting health and safety audits and meeting with staff. So, if you love a challenge and variety in your day, we want to hear from you.
If you can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you. If you can see yourself leading an onsite team and encouraging them to develop and grow then we want to hear from you.
Ideally, you’ll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively. You’ll have experience working face to face with customers as well as practical knowledge of supervising staff teams. This is an ideal opportunity to join our team working across Dumfries which includes our flagship Ewart Library!
Some evening/weekend working will be required, and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged. In return we’ll provide you with all training necessary to fulfil the role and an opportunity to make a difference in your community.
This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland), exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
For further information please contact: Anne Rinaldi 030 33 33 3004 Anne.rinaldi@dumgal.gov.uk
Senior Customer Services Advisor - DGA12875 in Dumfries employer: Dumfries and Galloway Council
Contact Detail:
Dumfries and Galloway Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Advisor - DGA12875 in Dumfries
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dumfries and Galloway Council. Understanding their values and mission will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of examples from your past where you’ve handled tough situations or led a team. Be ready to share these stories!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for helping others shine through. Talk about why you love working with people and how you can make a difference in the community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to show your appreciation and keep yourself fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Senior Customer Services Advisor - DGA12875 in Dumfries
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that energy!
Highlight Your Leadership Skills: Since this role involves supervising an onsite team, make sure to emphasise any leadership experience you have. Talk about how you've supported and developed staff in previous roles, as we’re keen on building a strong team culture.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Dumfries and Galloway Council
✨Know Your Customer Service Inside Out
Make sure you brush up on the principles of excellent customer service. Be ready to share specific examples from your past experiences where you've gone above and beyond for customers. This will show that you’re not just familiar with the theory, but you can also apply it in real-life situations.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style. Think of instances where you've successfully led a team or supported colleagues. Highlight how you encourage growth and development within your team, as this is key for the role.
✨Demonstrate Your Communication Prowess
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showing that you can engage effectively with both customers and colleagues.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking through potential challenges you might encounter in the role and how you would address them, especially in a community-focused environment.
