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For Companies At a Glance
- Tasks: Welcome customers, assist with enquiries, and support library events.
- Company: Dumfries and Galloway Council, committed to community and equality.
- Benefits: Flexible hours, training provided, and access to discounts and wellbeing support.
- Why this job: Kickstart your career while making a positive impact in your community.
- Qualifications: Must be 16 or over, friendly, and eager to learn.
- Other info: Perfect for young people wanting real workplace experience.
You will be required to work 6.5 hours per week, 52.14 weeks per year.
Are you looking for your first step into the world of work? Want to build confidence, learn new skills, and make a difference in your community? This is your chance!
What You’ll Be Doing
- Welcome customers and support them with their enquiries
- Help people find books, resources, and information
- Take bookings for council rooms and appointments
- Handle simple customer service transactions for the council
- Keep records up to date
- Support and lead events in the library such as craft sessions and storytime
What You’ll Gain
- Build customer service skills and confidence
- Develop communication skills by working with the public
- Gain real workplace experience in a supportive environment
- Learn how council and library services work behind the scenes
- Add valuable experience to your CV or UCAS application
Why Apply?
- Flexible hours after school and on Saturday mornings
- Fun, friendly team environment
- A chance to make a positive impact in your community
- Training and support provided – no prior work experience needed!
Who We’re Looking For
- You must be aged 16 or over
- Friendly, approachable, and willing to learn
- Interested in helping people and working with the public
- Reliable and ready to take on new challenges
- Enthusiastic about gaining workplace skills
This role involves working after school 3 days per week and on Saturday mornings at Stranraer Library. Don’t miss this opportunity to kickstart your career journey. Join us as a Customer Service Assistant and discover how rewarding it is to support your community while learning skills that will get your career started.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
For further information please contact Delyce Robson, Development and Performance Coordinator Performance, 030 33 33 3004, delyce.robson@dumgal.gov.uk
Customer Assistant - DGA12878 employer: Dumfries and Galloway Council
Contact Detail:
Dumfries and Galloway Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - DGA12878
✨Tip Number 1
Get to know the library and council services before your interview. Familiarise yourself with their resources and events so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to jump in!
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on being friendly and approachable. Remember, it’s all about making people feel welcome and supported, which is key for this role.
✨Tip Number 3
Don’t underestimate the power of a good first impression. Dress smartly and arrive on time for your interview. A positive attitude and enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll be one step closer to starting your journey as a Customer Service Assistant!
We think you need these skills to ace Customer Assistant - DGA12878
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your eagerness to learn.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Whether it’s a school project or a volunteer role, show us how you can contribute to our friendly team!
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and avoid fluff. Use clear language to describe your experiences and why you’re excited about this role as a Customer Assistant.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dumfries and Galloway Council
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Assistant does. Familiarise yourself with the tasks mentioned in the job description, like helping customers and supporting events. This will show that you're genuinely interested and prepared.
✨Show Your Enthusiasm
This role is all about being friendly and approachable. During the interview, let your enthusiasm shine through! Share why you want to help people and how excited you are about working in a community-focused environment.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult customer or what you enjoy about working with the public. Practising your answers can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or what a typical day looks like. This shows that you’re engaged and eager to learn more about the role and the team.
