At a Glance
- Tasks: Join our team as a Contact Centre Advisor, assisting with health and social care referrals.
- Company: Dumfries and Galloway Council is dedicated to providing integrated health and social care services.
- Benefits: Enjoy discounts, pension schemes, and wellbeing support while working in a dynamic environment.
- Other info: This role is office-based and involves regulated work with protected adults.
- Why this job: Make a real impact by helping individuals access vital services in a supportive team culture.
- Qualifications: Experience in social care or administration and SCQF level 4 or equivalent required.
The predicted salary is between 22700 - 28400 £ per year.
Job Description
Contact Centre Advisor SWS – Single Access Point (16/162)
\\nDumfries
\\n£26,766 - £28,419
\\n\\nThis is an exciting opportunity to join our team of advisors based in
\\nThe Single Access Point (SAP) in Carruthers House Dumfries.
\\n\\nThe SAP represents an integrated ‘single front door’ approach to access Health and Social Care Services. The team is multi-agency collaboration comprised of members of the Region’s Health and Social Care Partnership, based in Irish Street, Dumfries.
\\n\\nThe support provided by the Single Access Point is designed to deliver a consistent system of triage which has established routes into short, medium, and longer-term intervention and care. The assistance your role provides will limit the demands placed on locality offices by administering referrals on behalf of Children and Families Social Work, Adult Care Social Work, Health and Social Care Partnership as well as Health non-clinical emergencies.
\\n\\nAdvert cont...To do this you will be able to evidence information gathering skills that can identify the needs of individuals and their families. This means responding to phone calls and e-mails from the public in a sensitive and professional manner and then being able to carry out the administrative tasks to connect them to the required support.
\\n\\nWe are seeking individuals who are flexible, team players who can remain
\\ncalm under pressure and will thrive in a fast-paced working environment. You must have experience of dealing with members of the public and will appreciate the confidential and sensitive nature of this post.
\\n\\nYou should understand the core values of social work that maintain the integrity and continuous improvement of our service. In turn, we will provide you with regular supervision and relevant training to ensure your personal and professional development.
\\n\\nExtended experience of working in a social care setting or administrative setting and SCQF level 4 or equivalent in a relevant subject are essential requirements for the post.
\\nThis post is considered as Regulated Work with Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to formal offer of employment being made by Dumfries and Galloway Council.
\\n\\nApplicants who have been resident outside the UK within the last 5 years, if offered a position, in addition to a Disclosure Scotland Check, will be required to provide a completed police record check from the police authority in the country or countries in which they were resident.
\\nPlease note that due to the current systems used and nature of the role this post is office based.
\\n\\nWith an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions
\\nHere at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
\\n\\n\\nInterviews will be held one week after closing date.
\\n\\nFor further information please contact:
\\n\\nAmanda Stevenson – Customer Contact Manager on 07712666917
\\nStuart McColm – Principal Officer on 07919962997.
\\nScott Dempster – SAP Supervisor on 07786404350
Contact Centre Advisor SWS - DGA12277 in Dumfries employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to equality and diversity, the council fosters a supportive work culture where team members are encouraged to thrive in a fast-paced environment while receiving regular supervision and training. Located in the heart of Dumfries, employees benefit from a comprehensive perks package, including access to discounts, a Local Government Pension Scheme, and wellness support, making it a rewarding place to build a meaningful career in health and social care.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor SWS - DGA12277 in Dumfries
✨Tip Number 1
Familiarise yourself with the core values of social work, as understanding these will help you align your responses during the interview. Be prepared to discuss how you can contribute to maintaining integrity and continuous improvement in service delivery.
✨Tip Number 2
Demonstrate your experience in handling sensitive situations by preparing examples from your past roles. Think about times when you successfully managed difficult conversations or provided support to individuals in need.
✨Tip Number 3
Showcase your ability to work under pressure by discussing specific instances where you thrived in a fast-paced environment. Highlight your flexibility and teamwork skills, as these are crucial for the role.
✨Tip Number 4
Research the Single Access Point (SAP) model and its significance in health and social care services. Being knowledgeable about the structure and purpose of SAP will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Contact Centre Advisor SWS - DGA12277 in Dumfries
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Contact Centre Advisor position. Highlight key skills such as information gathering, communication, and administrative tasks in your application.
Tailor Your CV:Customise your CV to reflect your experience in social care or administrative settings. Emphasise any relevant qualifications, such as SCQF level 4 or equivalent, and showcase your ability to handle sensitive situations with professionalism.
Craft a Strong Cover Letter:Write a compelling cover letter that demonstrates your understanding of the core values of social work. Mention specific examples from your past experiences that illustrate your flexibility, teamwork, and ability to remain calm under pressure.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dumfries and Galloway Council
✨Showcase Your Communication Skills
As a Contact Centre Advisor, you'll be dealing with the public regularly. Make sure to demonstrate your ability to communicate clearly and sensitively during the interview. Practice active listening and responding thoughtfully to questions.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in social care or administrative roles. Share specific examples of how you've handled sensitive situations or provided support to individuals and families, as this will show your understanding of the role's requirements.
✨Demonstrate Teamwork and Flexibility
The role requires being a team player who can adapt to changing situations. During the interview, provide examples of how you've worked effectively in a team and how you handle pressure in fast-paced environments.
✨Understand the Core Values of Social Work
Familiarise yourself with the core values of social work, such as dignity, respect, and equality. Be ready to discuss how these values align with your personal beliefs and how they influence your approach to working with vulnerable individuals.
