At a Glance
- Tasks: Be the first point of contact for clients needing care support and assistance.
- Company: Join Dumfries and Galloway Council, dedicated to community welfare and support.
- Benefits: Enjoy discounts on essentials, pension scheme, and wellbeing support.
- Other info: This is an office-based role with no hybrid working options.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Standard grade or equivalent in English and customer service experience required.
Location: Social Services Office122124 Irish Street, DG1 2PB
Rate: £12.96 per hour
Contract Type: Supply/Casual/Relief
Position Type: Supply/Casual/Relief
Hours: 0 hours per week
Advert
Casual Care Call Operator
Dumfries
Care Call is the Council’s monitoring centre for the telecare service, which offers protection and assisted independent living 24 hours a day to all its clients. In addition, the centre provides the Council’s out of hours service, and lone worker monitoring services.
You will work with your colleagues to ensure the customer is always the main priority – understanding the issues they face and working to find the answers they need. You will need to demonstrate a positive attitude, a calm approach and real drive and determination to offer the very best in quality service.
Effective communication skills are crucial in this role including good listening and questioning abilities. The work of the team is underpinned by electronic record-keeping requiring accuracy and attention to detail when updating and creating personal data, recording technical faults and passing information to partners.
Shifts are offered across the 24-hour service include day shifts, back shifts & night shifts. However, this post is predominately day and back shifts covering sickness, holidays and training for permanent members of staff.
Finally, a standard grade or equivalent in English with previous experience in a customer focused enquiry service is essential.
The main job responsibilities will be to act as the first contact for the recipients of the Care Call service, their emergency responders, carers, friends and family members, as well more general enquiries as part of the council’s out-of-hours service. These responsibilities require a range of administrative tasks to be completed in support of these services.
The Council will provide suitable systems, processes, and training to support you in this role. This post is an office-based post and due to the systems used there is no scope for hybrid working.
Advert cont...
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
#J-18808-LjbffrCasual Care Call Operator in Dumfries employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and development. With access to a comprehensive benefits package, including discounts on everyday essentials and a robust pension scheme, employees are encouraged to invest in their health and personal growth. The Council's commitment to equality and diversity fosters a culture of respect and inclusivity, making it an ideal workplace for those seeking meaningful and rewarding employment in the heart of Dumfries.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Care Call Operator in Dumfries
✨Tip Number 1
Familiarise yourself with the telecare services offered by the Council. Understanding how these services work and the specific needs of clients will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially active listening and questioning techniques. Since effective communication is crucial for this role, being able to showcase these skills in a conversational setting can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous customer service experience. Think of specific examples where you successfully resolved issues or provided support, as this will highlight your suitability for the role.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Since you'll be collaborating with colleagues to prioritise customer needs, expressing your ability to work well with others can make a positive impression.
We think you need these skills to ace Casual Care Call Operator in Dumfries
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Casual Care Call Operator position. Highlight key skills such as effective communication, attention to detail, and customer service experience in your application.
Tailor Your CV:Customise your CV to reflect your relevant experience and skills that match the job description. Emphasise any previous roles in customer service or similar environments, and ensure you include your standard grade or equivalent in English.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of the Care Call service and how your background makes you a suitable candidate.
Proofread Your Application:Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dumfries and Galloway Council
✨Showcase Your Communication Skills
As a Casual Care Call Operator, effective communication is key. Be prepared to demonstrate your listening and questioning abilities during the interview. You might be asked situational questions that require you to explain how you would handle specific customer interactions.
✨Highlight Your Customer Service Experience
Since previous experience in a customer-focused enquiry service is essential, make sure to discuss your relevant experiences. Share specific examples of how you've successfully resolved customer issues or provided exceptional service in past roles.
✨Demonstrate Attention to Detail
Given the importance of accuracy in record-keeping for this role, be ready to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to maintain accuracy when handling data or completing administrative tasks.
✨Express Your Commitment to Teamwork
This role involves working closely with colleagues to prioritise customer needs. Be sure to convey your ability to collaborate effectively within a team. You can share examples of how you've contributed to team success in previous positions.
