At a Glance
- Tasks: Monitor and manage Direct Payment accounts while collaborating with a supportive team.
- Company: Join Dumfries and Galloway Council, committed to equality and diversity.
- Benefits: Enjoy discounts, pension scheme, and wellbeing support for a balanced lifestyle.
- Other info: Flexible hybrid working with opportunities for personal growth and community impact.
- Why this job: Make a difference in social care while developing your skills in a dynamic environment.
- Qualifications: SCQF Level 6 in Social Care or Business Administration and office experience required.
The predicted salary is between 28815 - 30597 £ per year.
We are recruiting for 2 vacancies within the Social Work Services Care Management team.
These vacancies will be responsible for monitoring of the Self Directed Support Direct Payment Prepaid Card accounts in line with our agreed processes. The successful candidates will work within an existing team of Care Management Assistants to check existing accounts and escalate any areas of concern to key Operational Colleagues.
This post requires you to be educated to SCQF Level 6 or equivalent in a relevant subject (Social Care or Business Administration). Recent extended office experience including meeting and monitoring deadlines is an essential requirement for the post.
You will be expected to be flexible in your approach to team working. You must be able to deal professionally and sensitively with other organisations and the wider public, exercising discretion and maintaining confidentiality.
As this is a busy role, the ability to work under pressure is essential. Working knowledge of a Business Information and/or Finance System is also essential.
This post is a hybrid post with the requirement of a minimum of 2 days in an office following an induction period. The indication period will require the successful candidates to be office based during training.
Base to be discussed at point of interview.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
For further information please contact:
Tanya McDonald, Finance Control Officer on 07500 839 331 or Vicki Davis, Care Management Co-ordinator on 01557 332529.
Care Management Assistant - DGA13529 in Castle Douglas employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Trainee Revenues and Benefits Officer, you will benefit from a comprehensive training programme, access to a wide range of discounts, and a commitment to equality and diversity, making it a rewarding place to develop your career in a vibrant community.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Management Assistant - DGA13529 in Castle Douglas
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Dumfries and Galloway Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Dumfries and Galloway Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Dumfries and Galloway Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Dumfries and Galloway Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Management Assistant - DGA13529 in Castle Douglas
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Dumfries and Galloway Council:Before hitting send, make sure to tailor your application specifically to Dumfries and Galloway Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Dumfries and Galloway Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
