At a Glance
- Tasks: Assist guests with queries, transport bookings, and provide excellent customer service.
- Company: Join the UK's largest independent hotel group, Bespoke Hotels.
- Benefits: Competitive salary, personal development, and discounted stays for you and your loved ones.
- Other info: Enjoy a supportive, inclusive culture with opportunities for career growth.
- Why this job: Be part of a passionate team delivering exceptional hospitality and creating memorable experiences.
- Qualifications: At least one year of experience in hospitality and a passion for great service.
The predicted salary is between 22000 - 28000 € per year.
We currently have an amazing opportunity to join the team as Hotel Concierge.
Bespoke Benefits… What’s in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements: The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include:
- Assisting with guest queries & requests
- Act as the first point of contact for all guests
- Book transport for guests
- Providing excellent customer service to all guests
- Assisting with guest luggage
Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Hotel Concierge in Evesham employer: Dumbleton Hall
At Bespoke Hotels, we pride ourselves on being an exceptional employer, where our people are our greatest asset. Our commitment to fostering a supportive and inclusive work culture ensures that every team member has the opportunity for personal growth and career development, all while enjoying competitive salaries and unique benefits such as discounted hotel stays. Join us in delivering outstanding hospitality in a vibrant environment that celebrates diversity and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Concierge in Evesham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with folks at local hotels. You never know who might have a lead on your dream concierge job!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past. Remember, they want someone who fits their culture and values.
✨Tip Number 3
Research the company! Before your interview, dive into Bespoke Hotels' values and mission. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bespoke family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Hotel Concierge in Evesham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing excellent service and how you’ve gone the extra mile for guests in the past.
Tailor Your Application:Make sure to customise your application to fit the Hotel Concierge role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Personable and Engaging:Remember, we’re all about meaningful relationships at Bespoke Hotels. Write in a friendly tone that reflects your personality. We want to get a sense of who you are beyond just your qualifications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Dumbleton Hall
✨Know Your Stuff
Before the interview, make sure you research Bespoke Hotels and understand their values and culture. Familiarise yourself with their approach to hospitality and how they celebrate diversity and inclusion. This will show your genuine interest in the company and help you connect your experience to their ethos.
✨Showcase Your Passion
As a Hotel Concierge, your passion for hospitality is key. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles. Highlighting your enthusiasm for providing excellent customer service will resonate well with the interviewers.
✨Prepare for Common Scenarios
Think about common guest queries and requests you might encounter in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle challenging situations. This will help you feel more confident and ready to impress during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for personal development, or how they support their staff's growth. This shows that you're not just interested in the job, but also in being part of a supportive and engaging team.
