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- Tasks: Be the friendly face of our clinic, handling calls and admin tasks.
- Company: Join Dulwich Therapy Rooms, a community-focused health clinic with 24 years of service.
- Benefits: Enjoy flexible part-time hours and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: GCSEs in Maths & English, plus strong phone etiquette and organisational skills.
- Other info: Ideal for students looking for evening work with potential for growth.
DULWICH THERAPY ROOMS LTD is an Integrated Health Clinic based at 47 Lordship Lane, East Dulwich, London, SE22. The clinic is focused on providing exceptional health services to the community in a welcoming environment. Our clinic has an extensive range of services and has been established for 24 years.
This is a contract (part-time, flexible, self-employed) role for a Receptionist at Dulwich Therapy Rooms. The Receptionist will be responsible for answering the phone, clerical/admin duties, taking payments, communication with clients and practitioners and providing excellent customer service.
Qualities & Skills:
- Phone etiquette and customer service skills
- Experience in Receptionist duties and clerical skills
- Being able to think and act autonomously when needed
- Strong interpersonal skills
- Ability to work independently and problem solve
- Ability to multitask and prioritise tasks
- Attention to detail and good organisational skills
- Proficiency in Microsoft Office applications (Microsoft Office Suite)
- Maths & English GCSEs minimum grade C / 4
- Being the friendly face of the clinic
Desirable:
- Previous experience in a healthcare setting
- Administration experience
- Reception / customer facing experience
The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the clinic reception, greeting them in a warm, friendly and well-spoken manner. You will also be assigned duties as required (e.g. forwarding or replying to emails or text messages, administrative work and general clerical support).
Some of the Responsibilities:
- Answer and direct phone calls
- Make bookings
- Check stock, restock
- Distribute mail
- Act as first point of contact
Hours required: 3-4 weekday evenings per week, 5pm - 9pm, occasional extra cover.
Evening Receptionist employer: Dulwich Therapy Rooms
Contact Detail:
Dulwich Therapy Rooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Receptionist
✨Tip Number 1
Familiarise yourself with the services offered at Dulwich Therapy Rooms. Understanding their range of health services will help you engage with clients more effectively and demonstrate your genuine interest in the clinic during any conversations.
✨Tip Number 2
Practice your phone etiquette skills. Since you'll be answering calls, it’s crucial to sound friendly and professional. Consider role-playing with a friend to refine your communication style and ensure you can handle various scenarios confidently.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to multitask is key for this position, so think of specific instances where you’ve excelled in a busy environment.
✨Tip Number 4
If you have any experience in a healthcare setting, be ready to discuss it. Even if it’s not extensive, showing that you understand the unique dynamics of a healthcare environment can set you apart from other candidates.
We think you need these skills to ace Evening Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist duties and customer service. Emphasise any previous roles where you demonstrated strong interpersonal skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Dulwich Therapy Rooms. Mention your ability to multitask, problem-solve, and provide excellent customer service, as these are key qualities they are looking for.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office applications and any experience in a healthcare setting. This will help demonstrate that you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dulwich Therapy Rooms
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to remain calm and friendly under pressure.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Bring examples of how you've successfully managed multiple tasks in previous jobs. You might want to mention specific tools or methods you use to stay organised.
✨Familiarise Yourself with the Clinic's Services
Before the interview, research Dulwich Therapy Rooms and their services. Showing that you understand what they offer will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Common Receptionist Scenarios
Think about common scenarios you might face as a Receptionist, such as handling difficult calls or managing scheduling conflicts. Prepare responses that showcase your problem-solving skills and ability to think on your feet.
