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- Tasks: Assist customers, manage deliveries, and support sales in a vibrant store environment.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history and trusted brands.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and flexible benefits like gym memberships.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in customer experiences.
- Qualifications: Experience in customer service, a valid driving licence, and a collaborative spirit are essential.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK's largest paint and decorating merchant. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with Investors in People-Gold accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. This is a 40 hr per week role, and you need to be available to work shifts between 7am and 5pm Mon-Fri. You may also work some Saturday shifts (8am to 12pm) on a rotational basis, with time off in lieu.
Job Responsibilities
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store's monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Develop your skills & encourage colleagues to do so using our training tools.
- Load the van & plan delivery routes.
Job Requirements
- Proven experience in a customer service/retail role.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
- Valid driving license.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at Dulux Decorator Centres
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Great Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
Locations
Contact Detail:
Dulux Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant/Driver in Wellington, Somerset
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the specifics of what you’ll be selling will not only boost your confidence but also help you engage customers more effectively during your interactions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role heavily relies on providing a memorable customer experience, be prepared to share examples of how you've successfully handled customer queries or complaints in the past.
✨Tip Number 3
Demonstrate your teamwork abilities. This position requires collaboration with colleagues, so be ready to discuss how you’ve worked well in teams before and contributed to a positive work environment.
✨Tip Number 4
Prepare for questions about your driving experience. Since you'll be making deliveries, be ready to talk about your driving history and any relevant experiences that showcase your reliability and organisational skills.
We think you need these skills to ace Sales Assistant/Driver in Wellington, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Emphasise any skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Your Driving Experience: Since this role involves deliveries, be sure to mention your valid driving licence and any relevant driving experience. This will demonstrate your suitability for the position.
Show Enthusiasm for Learning: Express your eagerness to develop your skills and take advantage of the training opportunities offered by Dulux Decorating Centres. This shows that you are committed to personal growth and career progression.
How to prepare for a job interview at Dulux Decorator Centres
✨Showcase Your Customer Service Skills
Since the role involves providing a memorable customer experience, be prepared to discuss your previous customer service roles. Share specific examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Team Collaboration
This position requires working closely with colleagues. Highlight your ability to work in a team by sharing experiences where you supported your teammates or contributed to a collaborative project.
✨Prepare for Practical Questions
Expect questions about your driving experience and how you would plan delivery routes. It might be helpful to think through scenarios where you had to manage time effectively while ensuring customer satisfaction.
✨Express Your Willingness to Learn
Dulux Decorating Centres values ongoing training and development. Be sure to convey your enthusiasm for learning new skills and how you appreciate coaching and support in your career progression.
