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- Tasks: Assist customers, manage deliveries, and collaborate with the sales team to boost store success.
- Company: Join Dulux Decorating Centre, the UK's largest paint merchant, part of AkzoNobel's trusted family.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team with great training opportunities and a focus on mental wellbeing.
- Qualifications: Experience in customer service, valid driving licence, and strong communication skills required.
- Other info: Flexible shifts available; we value diversity and inclusivity in our workplace.
Part Time - 30 Hours per week
Competitive Salary + Lucrative Sales-Based Bonus
Inverness - IV3 8LL
We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK's largest paint and decorating merchant. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with Investors in People-Gold accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with in-store colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. This is a part time 30hr per week role, and you need to be available to work shifts between 7am and 5pm Mon-Fri. You will also work some Saturday shifts (8am to 4pm) on a rotational basis, with time off in lieu.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store's monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Valid driving licence.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at AkzoNobel
- Great personal development opportunities and roles with breadth, depth of scope and impact.
- Comprehensive packages including:
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you. We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Sales Assistant employer: Dulux Decorator Centres
Contact Detail:
Dulux Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Being knowledgeable about the products will not only help you engage with customers but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will help you stand out as someone who can provide a memorable experience for customers.
✨Tip Number 3
Network with current or former employees of Dulux Decorating Centres if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working various hours, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Emphasise any specific achievements or skills that align with the job description, such as excellent communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively. Mention how your previous experiences have prepared you for this role and express your enthusiasm for joining Dulux Decorating Centres.
Highlight Your Availability: Clearly state your availability for shifts between 7am and 5pm on weekdays and your willingness to work Saturdays. This shows that you are flexible and ready to meet the company's scheduling needs.
Showcase Your People Skills: In your application, provide examples of how you've successfully engaged with customers in the past. Highlight any instances where you've gone above and beyond to ensure a positive customer experience, as this is crucial for the Sales Assistant role.
How to prepare for a job interview at Dulux Decorator Centres
✨Showcase Your Customer Service Skills
As a Sales Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues. Be ready to discuss your experience in collaborative environments and how you support your team to achieve common goals.
✨Familiarise Yourself with the Products
Knowing the Dulux product range can set you apart. Research the brands and products offered by AkzoNobel, and be prepared to discuss how you would assist customers in choosing the right products for their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and customer interactions. Think of scenarios where you successfully resolved a customer issue or managed a busy period, and be ready to share those experiences.
