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- Tasks: Engage customers, manage deliveries, and support store operations.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and flexible benefits.
- Why this job: Be part of a supportive team with great training and career progression opportunities.
- Qualifications: Customer service experience and a valid driving licence are essential.
- Other info: Flexible working options available to promote work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description. Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose: You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. This is a full time 40 hr per week role, and you need to be flexible to work shifts between 7am and 5pm Monday to Friday and occasional Saturdays.
Job Responsibilities:
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store's monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements:
- Proven experience in a customer service/retail role.
- Valid driving licence.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out:
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at AkzoNobel: We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you. We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
Contact Detail:
Dulux Decorator Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant/Driver
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the specifics of what you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Highlighting your ability to create a welcoming atmosphere can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in collaborative environments. Be ready to share examples of how you've supported colleagues in previous roles, as teamwork is key in this position.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you would manage delivery routes and stock replenishment. Showing that you can handle logistics efficiently will make you a strong candidate for this role.
We think you need these skills to ace Sales Assistant/Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Emphasise any previous positions where you demonstrated excellent communication skills and teamwork, as these are key for the Sales Assistant/Driver role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively. Mention specific examples of how you've contributed to a positive customer experience in past roles.
Highlight Your Driving Experience: Since a valid driving licence is required, be sure to mention your driving experience clearly in your application. If you have experience with delivery routes or logistics, include that as well.
Show Enthusiasm for Training and Development: Express your eagerness to learn and grow within the company. Mention any previous training or development opportunities you've taken advantage of, and how you plan to utilise the training tools offered by AkzoNobel.
How to prepare for a job interview at Dulux Decorator Centre
✨Showcase Your Customer Service Skills
As a Sales Assistant/Driver, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues. Be ready to discuss experiences where you successfully collaborated with others to achieve a common goal, showcasing your teamwork abilities.
✨Highlight Your Organisational Skills
Being well-organised is key for this position, especially when planning delivery routes and restocking. Share specific instances where your organisational skills made a positive impact on your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and customer interactions. Think of scenarios where you remained calm under pressure and how you resolved customer issues effectively.