At a Glance
- Tasks: Assist customers and manage deliveries while ensuring a great shopping experience.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history and trusted brands.
- Benefits: Enjoy competitive pay, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on personal growth and customer satisfaction.
- Qualifications: Experience in customer service or retail is essential; teamwork and communication skills are key.
- Other info: We promote a healthy work-life balance and offer ongoing training for career advancement.
We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK's largest paint and decorating merchant. Our world-class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with Investors in People-Gold accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store's monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at AkzoNobel
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you. We are advocates of a healthy work-life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
Sales Assistant employer: Dulux Decorator Centre
Contact Detail:
Dulux Decorator Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with AkzoNobel's product range, especially the brands like Dulux and Sikkens. Being knowledgeable about the products will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Share specific examples of how you've successfully handled customer interactions in the past to showcase your skills.
✨Tip Number 3
Prepare to discuss your teamwork abilities. Since collaboration is key in this role, think of instances where you've worked well with others to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Show your willingness to learn and grow within the company. Express your interest in the training and development opportunities they offer, as this aligns with their focus on personal development and career progression.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Use specific examples that demonstrate your communication skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the role at Dulux Decorating Centres. Mention how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your organisational skills and attention to detail. Mention any experience you have with delivery planning or merchandising, as these are key responsibilities of the role.
Show Enthusiasm for Development: Express your eagerness for personal development and ongoing training in your application. Highlight any previous experiences where you have taken initiative to learn new skills or support colleagues.
How to prepare for a job interview at Dulux Decorator Centre
✨Showcase Your Customer Service Skills
As a Sales Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues. Be ready to discuss instances where you've successfully collaborated with a team, showing that you can support and motivate others in a retail environment.
✨Prepare for Scenario Questions
Expect questions about handling difficult customers or busy periods. Think through potential scenarios and how you would respond calmly and effectively, showcasing your problem-solving abilities.
✨Familiarise Yourself with the Brand
Research Dulux and AkzoNobel's products and values. Showing knowledge about their offerings and commitment to customer experience will demonstrate your genuine interest in the role and the company.