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- Tasks: Assist customers and collaborate with colleagues to enhance the shopping experience.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history.
- Benefits: Enjoy competitive pay, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on personal growth and customer satisfaction.
- Qualifications: Previous retail or customer service experience is essential; teamwork and communication skills are key.
- Other info: Flexible shifts available; we value diversity and inclusivity in our workplace.
Part time – 32 hours per week. We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. Our world-class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognized as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximize the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too.
This is a part time 32 hr per week role, and you need to be available to work 6 hour shifts between 7am and 5pm Mon-Fri. You will also work some Saturday shifts (8am to 4pm) on a rotational basis, with time off in lieu.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalized proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store’s monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organized & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at Dulux Decorator Centres
- Competitive Salary (depending on experience).
- 25 days holiday, excluding bank holidays.
- Great Company pension.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
Sales Assistant employer: Dulux Decorator Centre
Contact Detail:
Dulux Decorator Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the specifics of their offerings will not only help you engage with customers effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer interactions, especially in a retail environment, as this is crucial for the Sales Assistant role.
✨Tip Number 3
Showcase your teamwork skills. Since the role involves collaborating with colleagues, be prepared to discuss instances where you've worked well in a team, emphasising your ability to support and motivate others.
✨Tip Number 4
Be flexible with your availability. The job requires working various shifts, so expressing your willingness to adapt your schedule can make you a more attractive candidate to the hiring team.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail roles. Use specific examples that demonstrate your communication skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Dulux brand. Mention how your skills align with the job responsibilities and what makes you a great fit for the team.
Highlight Key Skills: In your application, emphasise your interpersonal skills, organisation, and ability to remain calm under pressure. These are crucial for the Sales Assistant role and will help you stand out.
Show Enthusiasm for Development: Express your eagerness for personal development and ongoing training in your application. Mention any previous experiences where you have taken initiative to learn and grow in your career.
How to prepare for a job interview at Dulux Decorator Centre
✨Showcase Your Customer Service Skills
As a Sales Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your interpersonal skills and calmness under pressure.
✨Familiarise Yourself with the Brand
Dulux Decorating Centres is part of AkzoNobel and has a strong brand presence. Research their products and services, especially the brands like Dulux and Sikkens. This knowledge will help you engage in informed conversations during the interview.
✨Emphasise Team Collaboration
The role requires working closely with colleagues and supporting each other. Be ready to discuss how you have contributed to team success in previous roles and how you value collaboration in a work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with a difficult customer or managing multiple tasks during busy periods. Practising these responses can help you articulate your thought process and problem-solving abilities effectively.
