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- Tasks: Assist customers, manage deliveries, and support store operations.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history.
- Benefits: Enjoy competitive pay, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on customer experience and personal growth.
- Qualifications: Experience in retail or customer service is preferred; a driving licence is a plus.
- Other info: We promote a diverse and inclusive workplace where everyone can thrive.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
£12.66 per hour
Part time - 20 Hours per week (4 hours every Saturday plus 2 full days during the week)
We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression.
Recognised as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store’s monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- A full Driving Licence would be an advantage.
- Enjoys ongoing coaching & support to advance career & build skills.
- Well organised & with an eye for detail.
What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance.
Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Sales Assistant employer: Dulux Decorator Centre
Contact Detail:
Dulux Decorator Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the products you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Highlighting your ability to create a welcoming atmosphere can set you apart from other candidates.
✨Tip Number 3
Network with current employees or visit a local Dulux store to get a feel for the work environment. This can provide valuable insights and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you handle pressure and collaborate with colleagues. Sharing specific examples of past experiences can illustrate your fit for the team-oriented culture at Dulux.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail roles. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Highlight Relevant Skills: In your application, focus on skills that make you stand out, such as your organisational abilities and attention to detail. If you have a driving licence, be sure to mention it as it could be an advantage.
Show Enthusiasm for Development: Express your eagerness for personal development and training opportunities in your application. Mention any past experiences where you have taken initiative to learn new skills or support colleagues in their growth.
How to prepare for a job interview at Dulux Decorator Centre
✨Showcase Your Customer Service Skills
As a Sales Assistant, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, highlighting how you resolved issues or enhanced the customer experience.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues. Be ready to discuss instances where you successfully collaborated with a team, emphasising your communication skills and how you supported your peers in achieving common goals.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks under pressure. Practise your responses to demonstrate your calmness and problem-solving abilities.
✨Express Your Willingness to Learn
The company values ongoing training and development. Share your enthusiasm for personal growth and learning new skills, and mention any relevant training or courses you've undertaken in the past to show your commitment to self-improvement.
