Customer Success Manager / Health & Safety Systems Lead

Description

We are currently looking for our next dulann Rockstar!

We want to hear from you if you believe you are (or believe you will be), a highly motivated, focused and personable Telemarketing Representative.

This is an entry level role, and to join our team, preference will be given to Candidates who can also prove that they have a strong ability to work remotely on their own initiative.

As a Rockstar, you can work remotely from anywhere in the World, and you will be providing back up, support, and reporting to the Sales Manager who is based in Wexford Ireland.

Role Overview

In the short term, your main responsibility will be in appointment setting.

Please note that this is NOT a Telesales role, and you will not be required to sell unless we all agree that your career develops that way.

The main focus initially is on appointment setting for the Sales team.

The position may suit someone that wishes to work from home, but also requires additional flexibility in the days and times that they are available for Rockstar duties.

You will therefore have a strong ability to stay focused, so you can manage & organise your own workload when you are on stage!

The position may also suit someone looking to change careers in order to seek a better work life balance.

We are however looking for Adults to be part of #Teamdulann, so the tradeoff for such flexibility, is your ability to deliver on your Key Performance Indicators when the stage lights go on!

We are not looking for someone who wants a hobby, or to facilitate a better social life.

Ideally you will also have some exposure to Telemarketing / Sales, however a redline prerequisite is to have some experience working with Customers on the telephone.

If this was in a B2B environment then magic, but people with B2C experience will certainly be considered.

Preference will be given to people who have previous exposure to the use of CRM software such as Sales Force, however if your people skills are exceptional, then a basic knowledge of computers and software systems is enough to be considered.

The successful candidate will have exposure to social media, and preference is given to someone who is an advanced user of Linkedin or Linked In Navigator in a B2B setting.

You must be a logical thinker, with a clear focus on achieving your Key Performance Indicators, which includes booking a set number of quality appointments every week using our BANT process.

Full training is provided.

Exposure to desktop Market Research would be a decided advantage.

Exposure to the Health & Safety Industry will help you get your first Number 1 hit quicker, but it is not a prerequisite.

In the medium to longer term, it is envisaged that this role can grow for the right Candidate, and that the successful Candidate could play a leading role in our Sales & Marketing Team.

Who knows what the future may bring!

Typical "Day to Day" Responsibilities include

• You must maintain a thorough understanding of our products and services to offer accurate and helpful information to Customers & Potential Customers.
• You will be conducting desktop market research on Customers and potential Customers in Ireland, the UK, the USA and Australia.
• You will be emailing and talking directly with these Customers and potential Customers to determine their eligibility and interest in aspects of the dulann offering.
• You will be BANT qualifying those Customers and potential Customers and generating leads on our dulann Force CRM.
• You will be appointment setting for the Sales Team using Calendly or other such software.
• Use our dulann Force CRM tool to manage and record interactions with clients and potential clients.
• Use our dulann Force CRM tool to manage daily tasks and produce reports.
• You will be liaising on a frequent basis with our Sales Team.
• Attend online team briefing sessions and communicate with other Rockstars about all aspects of your role.
• Compiling standard operating procedures from commonly used workflows to aid documentation and standardisation of workflow.
• Gather customer feedback and collaborate with other #Teamdulann Rockstars to provide insights to help improve our products, services, and customer experience.
• Complete non-telemarketing related tasks from time to time as required.

Requirements

• A positive attitude with a commitment to providing outstanding service to our Customers and potential Customers.
• Previous experience in working with Customers via the telephone.
• You must have the ability to understand and empathise with our Customers and Potential Customers.
• Exceptional interpersonal skills with a good phone manner and very clear speaking voice.
• Excellent English skills (Written and Verbal).
• You will be a Problem Solver.
• Strong Software skills including the use of G Suite (Particularly Gmail) and CRM Packages.
• You must have a strong ability to follow processes and procedures, but also be a logical thinker.
• You must be persistent.
• You will be required to attend internal online meetings as required with the Sales team.
• You will be required to meet KPIs.
• Attendance at dulann HQ is not expected to be commonplace, but may be required from time to time.

• Finally and most importantly, you must enjoy your Job!

• This role attracts the Living Wage of €14.80 per hour.
• The company will also provide a Computer, Software and Telephone.

As this is a Remote Working Role, both the Employer and the Employee have legal obligations to ensure that the working environment is fit, and remains fit, for purpose.

Your remote working environment must meet legal requirements.

We look forward to attending your concert!

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