Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients and manage appointments while providing top-notch support.
- Company: Join a friendly GP surgery dedicated to excellent patient care.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Why this job: Make a real difference in patient care and develop your skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, professional and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling enquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment.
Main duties of the job:
- Greet and assist patients in person and over the phone in a courteous and professional manner.
- Manage appointment bookings, cancellations and rescheduling using the practice system.
- Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Process repeat prescriptions and liaise with pharmacies as required.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Assist with administrative tasks such as scanning, filing and updating patient records.
- Support clinicians and other staff members.
- Ensure that the reception is tidy, organised and welcoming.
- Follow health and safety guidelines and adhere to infection control procedures.
About us:
At Dulais Valley Primary Care Centre, we take pride in our close knit team and our commitment to delivering high quality patient care. As part of the Upper Valley Cluster within Swansea Bay University Health Board, we serve a patient population of around 6000 patients. Our team includes 2 GP Partners, 2 salaried GPs, 2 Practice Nurses, 2 Health Care Support Workers and a Pharmacist. We are a training practice and often support Registrars and medical students. We have a dedicated administrative team, led by the Practice Manager.
Person Specification:
- Strong communication and interpersonal skills.
- Ability to work efficiently in a busy environment.
- Excellent organisational skills.
- Competent IT skills, including the ability to learn new software systems.
- Ability to handle confidential information with discretion.
- Previous experience in a customer service or administrative role.
- Experience in a healthcare or GP surgery setting.
- Knowledge of NHS systems, such as Vision and EMIS.
- Understanding of medical terminology.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Triage Call Handler in Seven Sisters employer: Dulais Valley Primary Care Centre
Contact Detail:
Dulais Valley Primary Care Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Triage Call Handler in Seven Sisters
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Dulais Valley Primary Care Centre. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient enquiries or manage appointments. This will boost your confidence and help you articulate your skills effectively during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like a GP surgery. Make sure you’re dressed smartly and appropriately for the interview. It shows respect for the role and the patients you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Triage Call Handler in Seven Sisters
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who fits in with our close-knit team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or healthcare settings, as this will show us you understand the environment you'll be working in.
Showcase Your Skills: We love seeing strong communication and organisational skills! In your application, give examples of how you've successfully managed appointments or handled enquiries in the past. This will help us see how you can contribute to our busy GP surgery.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Dulais Valley Primary Care Centre!
How to prepare for a job interview at Dulais Valley Primary Care Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Triage Call Handler. Familiarise yourself with managing appointments, handling patient enquiries, and processing prescriptions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, simulating how you would greet and assist patients both in person and over the phone.
✨Showcase Your Organisational Skills
Being organised is key in a busy GP surgery. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled sensitive information. Highlight your ability to keep things tidy and efficient, as this will resonate well with the interviewers.
✨Familiarise Yourself with GDPR and NHS Systems
Understanding confidentiality and data protection is crucial in healthcare. Brush up on GDPR principles and any relevant NHS systems like Vision and EMIS. Being able to discuss these topics will show that you take patient privacy seriously and are ready to handle sensitive information responsibly.