At a Glance
- Tasks: Provide top-notch IT support and enhance our tech environment.
- Company: Join Dukosi, a pioneering tech company focused on sustainable battery solutions.
- Benefits: Collaborative culture, exposure to modern tech, and growth opportunities.
- Other info: Be part of a team driving the transition to a net-zero emissions future.
- Why this job: Make a real impact in a role that combines hands-on support and innovative projects.
- Qualifications: Experience with Microsoft 365, Windows environments, and a passion for tech improvement.
The predicted salary is between 30000 - 40000 £ per year.
Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on-cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net-zero emissions and a sustainable clean energy economy.
We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi’s IT environment. The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands-on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on-site role in our Edinburgh office.
KEY DUTIES- Provide 2nd/3rd line IT support across onsite and remote users
- Support Windows and Apple devices, peripherals, AV, and meeting room technologies
- Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive
- Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding
- Support networking, VPNs, remote access, and infrastructure environments
- Assist with cybersecurity, patching, endpoint security, and vulnerability management
- Work with outsourced IT partners and vendors
- Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
- Support implementation of AI-enabled workplace technologies where appropriate
- Support IT Governance activities within an ISO27001 environment and maintain accurate IT documentation
- Strong Microsoft 365 administration experience, including SharePoint Online
- Experience supporting Windows-based environments and end-user computing
- Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
- Experience with endpoint management and modern workplace technologies
- Understanding of networking fundamentals, VPNs, and remote access technologies
- Knowledge of cybersecurity best practices and secure IT operations
- Experience with Power BI, reporting, and dashboard development
- Exposure to AI-enabled workplace technologies and automation tools
- Interest in leveraging AI to improve productivity, support processes, and business operations
- Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms
Why join Dukosi? Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture. If you’re a proactive IT professional who enjoys hands-on technical work and continuous improvement, we’d love to hear from you.
IT Support Engineer employer: Dukosi
Dukosi is an exceptional employer that fosters a collaborative and supportive work environment in the heart of Edinburgh. As an IT Support Engineer, you will have the opportunity to work with cutting-edge technologies while contributing to meaningful projects aimed at achieving net-zero emissions. The company prioritises employee growth through continuous improvement initiatives and values proactive team members who are eager to develop their technical skills in a dynamic and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups, webinars, or local events where you can connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues or explain tech concepts to non-techies. Confidence is key, so role-play with a friend if you can!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dukosi.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your Microsoft 365 administration experience and any relevant technical support roles you've had. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your proactive approach aligns with our mission at Dukosi. Let us know how you can help improve our IT environment.
Showcase Your Technical Skills:In your application, don’t forget to mention specific technologies you’ve worked with, like Azure, VMware, or cybersecurity practices. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dukosi!
How to prepare for a job interview at Dukosi
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and Apple devices. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to coordinate with outsourced partners or manage complex IT projects. This will demonstrate your proactive approach and ability to work collaboratively within a team.
✨Understand Cybersecurity Fundamentals
Since cybersecurity is a key part of the role, make sure you can talk about best practices and any relevant experiences. Brush up on topics like endpoint security and vulnerability management, and be ready to discuss how you’ve contributed to maintaining secure IT operations in previous roles.
✨Express Your Interest in Continuous Improvement
Dukosi values initiative and continuous improvement, so come prepared to discuss how you've implemented new technologies or processes in the past. Share your thoughts on AI-enabled workplace technologies and how you see them enhancing productivity. This will show that you're aligned with their mission and eager to contribute.
