At a Glance
- Tasks: Provide top-notch IT support and enhance our tech environment.
- Company: Join Dukosi, a pioneering tech company focused on sustainable battery solutions.
- Benefits: Collaborative culture, exposure to modern tech, and growth opportunities.
- Other info: Be part of a team driving towards a net-zero emissions future.
- Why this job: Make a real impact in a role that combines hands-on support and innovative projects.
- Qualifications: Experience with Microsoft 365, Windows environments, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on-cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net‐zero emissions and a sustainable clean energy economy.
We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi's IT environment. The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands‐on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on‐site role in our Edinburgh office.
Key Duties
- Provide 2nd/3rd line IT support across onsite and remote users
- Support Windows and Apple devices, peripherals, AV, and meeting room technologies
- Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive
- Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding
- Support networking, VPNs, remote access, and infrastructure environments
- Assist with cybersecurity, patching, endpoint security, and vulnerability management
- Work with outsourced IT partners and vendors
- Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
- Support implementation of AI‐enabled workplace technologies where appropriate
- Support IT Governance activities within an ISO27001 environment and maintain accurate IT documentation
Experience
- Strong Microsoft 365 administration experience, including SharePoint Online
- Experience supporting Windows-based environments and end‐user computing
- Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
- Experience with endpoint management and modern workplace technologies
- Understanding of networking fundamentals, VPNs, and remote access technologies
- Knowledge of cybersecurity best practices and secure IT operations
Desired Skills
- Experience with Power BI, reporting, and dashboard development
- Exposure to AI‐enabled workplace technologies and automation tools
- Interest in leveraging AI to improve productivity, support processes, and business operations
- Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms
Why join Dukosi?
Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture. If you're a proactive IT professional who enjoys hands‐on technical work and continuous improvement, we'd love to hear from you.
IT Support Engineer in Edinburgh employer: Dukosi
Dukosi is an exceptional employer that fosters a collaborative and supportive work environment in the heart of Edinburgh, where innovation meets sustainability. As an IT Support Engineer, you will not only engage with cutting-edge technologies but also have ample opportunities for professional growth and development while contributing to our mission of achieving net-zero emissions. Join us to be part of a team that values initiative, continuous improvement, and a positive culture, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dukosi values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dukosi might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dukosi!
✨Direct Apply to Dukosi
Let's not forget to apply directly through the Dukosi website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dukosi.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dukosi. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dukosi
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
