At a Glance
- Tasks: Provide top-notch IT support and manage Microsoft 365 and Azure environments.
- Company: Join Dukosi, a pioneering tech company focused on sustainable battery solutions.
- Benefits: Collaborative culture, exposure to modern tech, and opportunities for professional growth.
- Other info: Be part of a team driving the transition to a net-zero emissions future.
- Why this job: Make a real impact in a role that combines hands-on support with innovative technology.
- Qualifications: Experience in Microsoft 365, Windows support, and a passion for continuous improvement.
The predicted salary is between 35000 - 45000 £ per year.
Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on-cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net-zero emissions and a sustainable clean energy economy.
We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi’s IT environment. The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands-on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on-site role in our Edinburgh office.
KEY DUTIES- Provide 2nd/3rd line IT support across onsite and remote users
- Support Windows and Apple devices, peripherals, AV, and meeting room technologies
- Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive
- Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding
- Support networking, VPNs, remote access, and infrastructure environments
- Assist with cybersecurity, patching, endpoint security, and vulnerability management
- Work with outsourced IT partners and vendors
- Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
- Support implementation of AI-enabled workplace technologies where appropriate
- Support IT Governance activities within an ISO27001 environment and maintain accurate IT documentation
- Strong Microsoft 365 administration experience, including SharePoint Online
- Experience supporting Windows-based environments and end-user computing
- Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
- Experience with endpoint management and modern workplace technologies
- Understanding of networking fundamentals, VPNs, and remote access technologies
- Knowledge of cybersecurity best practices and secure IT operations
- Experience with Power BI, reporting, and dashboard development
- Exposure to AI-enabled workplace technologies and automation tools
- Interest in leveraging AI to improve productivity, support processes, and business operations
- Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms
Why join Dukosi? Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture. If you’re a proactive IT professional who enjoys hands-on technical work and continuous improvement, we’d love to hear from you.
Edinburgh IT Support Engineer — 365, Azure & AI employer: Dukosi
Dukosi is an exceptional employer that fosters a collaborative and supportive work environment in the heart of Edinburgh. With a strong focus on employee growth, you will have the opportunity to develop your technical skills while working with cutting-edge technologies that contribute to a sustainable future. Join us to be part of a team that values initiative and continuous improvement, making a meaningful impact in the transition to net-zero emissions.
StudySmarter Expert Advice🤫
We think this is how you could land Edinburgh IT Support Engineer — 365, Azure & AI
✨Tip Number 1
Network like a pro! Attend tech meetups, webinars, or local events in Edinburgh. Chat with folks in the industry, share your passion for IT, and don’t be shy about mentioning your interest in roles like the IT Support Engineer at Dukosi.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your Microsoft 365 administration or Azure experience. This can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research Dukosi’s tech stack and think about how your experience aligns with their needs. Be ready to discuss how you can contribute to their mission of improving battery systems and sustainability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Edinburgh IT Support Engineer — 365, Azure & AI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with Microsoft 365, Azure, and any relevant technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for Dukosi. Don’t forget to mention your interest in sustainable technology and how you can contribute to our mission.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills and experiences. Whether it's supporting Windows and Apple devices or managing Azure AD accounts, we want to know how you've tackled similar challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dukosi
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 and Azure knowledge. Be ready to discuss your experience with SharePoint Online and how you've supported Windows and Apple devices in the past. The more specific examples you can provide, the better!
✨Show Your Problem-Solving Skills
Dukosi is looking for a proactive IT Support Engineer, so be prepared to share instances where you've tackled technical challenges. Think about times when you improved IT processes or resolved complex issues, and explain your thought process during those situations.
✨Understand Their Mission
Familiarise yourself with Dukosi's commitment to sustainability and their innovative technologies. Being able to connect your skills and experiences to their environmental purpose will show that you're not just interested in the role, but also in their mission.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing IT projects, or how they implement AI technologies. This shows your genuine interest in the role and helps you gauge if it's the right fit for you too!
