At a Glance
- Tasks: Provide top-notch IT support and enhance our tech environment.
- Company: Join Dukosi, a pioneering tech company focused on sustainable battery solutions.
- Benefits: Collaborative culture, exposure to modern tech, and career development opportunities.
- Other info: Dynamic role with hands-on technical work and a focus on continuous improvement.
- Why this job: Make a real impact in a growing global organisation while working with cutting-edge technologies.
- Qualifications: Experience in Microsoft 365, Windows support, and cybersecurity best practices.
The predicted salary is between 30000 - 40000 £ per year.
Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on-cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net‑zero emissions and a sustainable clean energy economy.
We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi’s IT environment. The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands‑on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on‑site role in our Edinburgh office.
Key Duties
- Provide 2nd/3rd line IT support across onsite and remote users
- Support Windows and Apple devices, peripherals, AV, and meeting room technologies
- Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive
- Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding
- Support networking, VPNs, remote access, and infrastructure environments
- Assist with cybersecurity, patching, endpoint security, and vulnerability management
- Work with outsourced IT partners and vendors
- Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
- Support implementation of AI‑enabled workplace technologies where appropriate
- Support IT Governance activities within an ISO27001 environment and maintain accurate IT documentation
Experience
- Strong Microsoft 365 administration experience, including SharePoint Online
- Experience supporting Windows‑based environments and end‑user computing
- Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
- Experience with endpoint management and modern workplace technologies
- Understanding of networking fundamentals, VPNs, and remote access technologies
- Knowledge of cybersecurity best practices and secure IT operations
Desired Skills
- Experience with Power BI, reporting, and dashboard development
- Exposure to AI‑enabled workplace technologies and automation tools
- Interest in leveraging AI to improve productivity, support processes, and business operations
- Familiarity with Microsoft Copilot, AI‑assisted workflows, or intelligent automation platforms
Why join Dukosi?
Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture. If you’re a proactive IT professional who enjoys hands‑on technical work and continuous improvement, we’d love to hear from you.
IT Support Engineer employer: Dukosi Ltd
Dukosi is an exceptional employer that fosters a collaborative and supportive work culture in the heart of Edinburgh, where innovation meets sustainability. As an IT Support Engineer, you will not only engage with cutting-edge technologies but also have ample opportunities for professional growth and development within a company dedicated to transitioning to a net-zero emissions future. Join us to be part of a team that values initiative and continuous improvement while making a meaningful impact on the clean energy economy.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events where you can connect with folks in the IT world. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews! Research Dukosi and its tech stack, and be ready to discuss how your experience aligns with their needs. Practise common IT support scenarios so you can demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Dukosi and contributing to our mission.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant IT support roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role at Dukosi and how your background makes you a perfect fit. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We’re all about proactive problem solvers, so share those stories that demonstrate your ability to think on your feet and improve IT environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know you’re interested!
How to prepare for a job interview at Dukosi Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and Apple devices. Be ready to discuss your experience with these systems and how you've supported users in the past. The more specific examples you can provide, the better!
✨Show Your Problem-Solving Skills
Prepare to share instances where you've tackled IT issues head-on. Think about times when you had to troubleshoot a problem or improve a process. This role is all about proactive support, so demonstrating your ability to think on your feet will impress them.
✨Understand Cybersecurity Basics
Since cybersecurity is a key part of the role, make sure you’re familiar with best practices and common vulnerabilities. Be ready to discuss how you've contributed to secure IT operations in previous roles or projects.
✨Be Ready to Collaborate
Dukosi values teamwork, so be prepared to talk about how you've worked with others, especially in coordinating with outsourced partners. Highlight any experiences where collaboration led to successful outcomes, as this will show you're a great fit for their culture.
