Client Services Executive in Slough

Dukes Tutoring is seeking an exceptional Client Services Executive to join our team, supporting the delivery of a tailored, high-quality service to families and students. This is a pivotal, client-facing role at the heart of our organisation. You will act as a trusted first point of contact for families, leading client conversations and guiding them through our services with confidence and professionalism.

A key part of the role involves conducting client calls and meetings, understanding individual needs, and working collaboratively to convert enquiries into long-term tutoring relationships. Alongside delivering an outstanding client experience, you will play an active role in maintaining and progressing a shared sales pipeline, ensuring enquiries are followed up, managed effectively, and converted where appropriate.

• Client Experience & Sales Pipeline
  • Act as the first point of contact for client enquiries, leading calls and meetings with confidence and professionalism.
  • Build strong relationships with families, understanding their needs and advising on suitable tutoring and assessment options.
  • Manage and nurture a shared sales pipeline, ensuring all enquiries are tracked, followed up, and progressed.
  • Work collaboratively with the team to convert enquiries into confirmed bookings and ongoing tuition.
  • Communicate clearly and confidently around services, packages, and pricing.
  • Deliver a seamless, high-touch client experience from initial enquiry through to ongoing support.
• Tutor Matching & Relationship Management
  • Develop a strong understanding of our tutors to ensure carefully considered, high-quality matches.
  • Liaise closely with tutors regarding availability, and lesson feedback.
• Operations & Scheduling
  • Coordinate schedules across clients, tutors, and assessors.
  • Oversee the organisation of lessons, assessments, and events.
  • Manage diary logistics and room bookings where applicable.
  • Respond proactively to changes, ensuring continuity and a consistently high standard of service.
• Assessments & Events
  • Manage administration for assessments, mock exams, and interview preparation sessions and other events.
• Financial & Administrative Oversight
  • Communicate commission with our agents monthly.
  • Invoice clients for events, first lessons, and pre-paid clients.
  • Ensure all client and tutor information is accurately recorded within internal systems.

• An excellent communicator, confident leading client calls and meetings with clarity and professionalism.
• Commercially aware, with an understanding of how to support and maintain a sales pipeline.
• Highly proactive, with the ability to anticipate needs and take initiative.
• A collaborative team player who contributes positively to a supportive, high-performing environment.
• Exceptionally organised, with meticulous attention to detail.
• Calm and composed in a fast-paced, high-expectation environment.
• Discreet and thoughtful when handling sensitive information.
• Able to work in our central London office a minimum of two days per week, with flexibility to support occasional events.
• Experience within education, tutoring, or a client-focused, consultative sales environment is highly desirable, though not essential for the right candidate.

• Be part of a highly regarded and growing organisation.
• Work closely with families and students in a meaningful and rewarding role.
• Take ownership of client relationships in a premium, consultative environment.
• Join a collaborative, high-performing team with shared standards and ambition.
• Gain exposure to a client-focused, relationship-driven business with opportunities for development.

• Flexible, hybrid working arrangements.
• Free in-house gym access and weekly personal trainer.
• Access to the Wellhub app which entitles you to numerous gym and spa discounts.
• 25 days holiday allowance and a generous TOIL policy, as well as an additional day of holiday for your birthday.
• Holiday purchase scheme.
• Fast career growth opportunities.
• Best-in-class training & development opportunities, led by Dukes Education.
• Employee Assistance Programme with access to professional counselling and legal and financial support.
• Regular social events.
• Enhanced Family Benefits (maternity, paternity & adoption).
• Enhanced Sick Pay.
• SMART Pension.

Start date: ASAP

Location and working pattern: Central London, at least two days in the office. Monday – Friday, 9am-5.30pm (9am-5pm on Fridays).

Salary: £30,000-32,000 per annum + commission.

If this sounds like you click 'Apply' or email with your CV and cover letter!

Note: Dukes Tutoring is committed to safeguarding and ensuring the welfare of children, young people, and vulnerable adults, and expects all employees and volunteers to share this commitment. All appointments are subject to relevant checks in line with Safer Recruitment guidelines, including, but not limited to, DBS Disclosure checks, identity checks, online search, employment history and reference checks, and international criminal record checks where required.