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- Tasks: Support families and students by delivering tailored, high-quality client services.
- Company: Join Dukes Tutoring, a leader in educational support with a focus on quality.
- Benefits: Enjoy flexible working, 25 days holiday, gym discounts, and career growth opportunities.
- Other info: Dynamic team environment with regular social events and comprehensive training.
- Why this job: Make a real difference in students' lives while developing your professional skills.
- Qualifications: Strong communication skills and a passion for education are essential.
The predicted salary is between 30000 - 40000 £ per year.
Dukes Tutoring is seeking an exceptional Client Services Executive to join our team, supporting the delivery of a tailored, high-quality service to families and students. You will act as a trusted first point of contact for families, leading client conversations and guiding them through our services with confidence and professionalism. A key part of the role involves conducting client calls and meetings, understanding individual needs, and working collaboratively to convert enquiries into long-term tutoring relationships.
Tutor Matching & Relationship Management
- Develop a strong understanding of our tutors to ensure carefully considered, high-quality matches.
Financial & Administrative Oversight
- Able to work in our central London office a minimum of two days per week, with flexibility to support occasional events.
Benefits:
- Flexible, hybrid working arrangements.
- Access to the Wellhub app which entitles you to numerous gym and spa discounts.
- 25 days holiday allowance and a generous TOIL policy, as well as an additional day of holiday for your birthday.
- Holiday purchase scheme.
- Fast career growth opportunities.
- Best-in-class training & development opportunities, led by Dukes Education.
- Employee Assistance Programme with access to professional counselling and legal and financial support.
- Regular social events.
- Enhanced Sick Pay.
- SMART Pension.
ASAP. Central London, at least two days in the office. Monday – Friday, 9am-5.30pm (9am-5pm on Fridays).
Note: Dukes Tutoring is committed to safeguarding and ensuring the welfare of children, young people, and vulnerable adults, and expects all employees and volunteers to share this commitment. All appointments are subject to relevant checks in line with Safer Recruitment guidelines, including, but not limited to, DBS Disclosure checks, identity checks, online search, employment history and reference checks, and international criminal record checks where required.
Customer Relationship Executive / Manager in London employer: Dukes Tutoring
Contact Detail:
Dukes Tutoring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive / Manager in London
✨Tip Number 1
Get to know the company inside out! Research Dukes Tutoring, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in client services and relationship management. Be ready to share specific examples of how you've successfully converted enquiries into long-term relationships.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dukes Tutoring team.
We think you need these skills to ace Customer Relationship Executive / Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for client services and how you connect with families.
Tailor Your Application: Make sure to customise your application for the role. Highlight your experience in client conversations and relationship management. We love seeing how your skills align with what we do at Dukes Tutoring!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Dukes Tutoring
✨Know the Company Inside Out
Before your interview, take some time to research Dukes Tutoring. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Client Scenarios
Since the role involves client interactions, think about potential scenarios you might face. Prepare examples of how you've successfully managed client relationships in the past, focusing on your communication skills and ability to understand individual needs.
✨Showcase Your Flexibility
Dukes Tutoring values flexibility, so be ready to discuss how you can adapt to different situations. Highlight any experience you have with hybrid working or managing multiple tasks, as this will demonstrate your ability to thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.