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- Tasks: Support families and students by delivering tailored, high-quality client services.
- Company: Join Dukes Tutoring, a highly regarded and growing organisation.
- Benefits: Flexible working, gym access, generous holiday allowance, and career growth opportunities.
- Other info: Collaborative team environment with best-in-class training and development.
- Why this job: Make a meaningful impact while building strong relationships with families and students.
- Qualifications: Excellent communication skills and a proactive, organised approach.
The predicted salary is between 30000 - 32000 £ per year.
Dukes Tutoring is seeking an exceptional Client Services Executive to join our team, supporting the delivery of a tailored, high-quality service to families and students. This is a pivotal, client-facing role at the heart of our organisation. You will act as a trusted first point of contact for families, leading client conversations and guiding them through our services with confidence and professionalism. A key part of the role involves conducting client calls and meetings, understanding individual needs, and working collaboratively to convert enquiries into long-term tutoring relationships. Alongside delivering an outstanding client experience, you will play an active role in maintaining and progressing a shared sales pipeline, ensuring enquiries are followed up, managed effectively, and converted where appropriate.
Key Responsibilities
- Act as the first point of contact for client enquiries, leading calls and meetings with confidence and professionalism.
- Build strong relationships with families, understanding their needs and advising on suitable tutoring and assessment options.
- Manage and nurture a shared sales pipeline, ensuring all enquiries are tracked, followed up, and progressed.
- Work collaboratively with the team to convert enquiries into confirmed bookings and ongoing tuition.
- Communicate clearly and confidently around services, packages, and pricing.
- Deliver a seamless, high-touch client experience from initial enquiry through to ongoing support.
- Develop a strong understanding of our tutors to ensure carefully considered, high-quality matches.
- Liaise closely with tutors regarding availability, and lesson feedback.
- Coordinate schedules across clients, tutors, and assessors.
- Oversee the organisation of lessons, assessments, and events.
- Manage diary logistics and room bookings where applicable.
- Respond proactively to changes, ensuring continuity and a consistently high standard of service.
- Manage administration for assessments, mock exams, and interview preparation sessions and other events.
- Communicate commission with our agents monthly.
- Invoice clients for events, first lessons, and pre-paid clients.
- Ensure all client and tutor information is accurately recorded within internal systems.
About You
- An excellent communicator, confident leading client calls and meetings with clarity and professionalism.
- Commercially aware, with an understanding of how to support and maintain a sales pipeline.
- Highly proactive, with the ability to anticipate needs and take initiative.
- A collaborative team player who contributes positively to a supportive, high-performing environment.
- Exceptionally organised, with meticulous attention to detail.
- Calm and composed in a fast-paced, high-expectation environment.
- Discreet and thoughtful when handling sensitive information.
- Able to work in our central London office a minimum of two days per week, with flexibility to support occasional events.
- Experience within education, tutoring, or a client-focused, consultative sales environment is highly desirable, though not essential for the right candidate.
Why Join Us
- Be part of a highly regarded and growing organisation.
- Work closely with families and students in a meaningful and rewarding role.
- Take ownership of client relationships in a premium, consultative environment.
- Join a collaborative, high-performing team with shared standards and ambition.
- Gain exposure to a client-focused, relationship-driven business with opportunities for development.
Benefits
- Flexible, hybrid working arrangements.
- Free in-house gym access and weekly personal trainer.
- Access to the Wellhub app which entitles you to numerous gym and spa discounts.
- 25 days holiday allowance and a generous TOIL policy, as well as an additional day of holiday for your birthday.
- Holiday purchase scheme.
- Fast career growth opportunities.
- Best-in-class training & development opportunities, led by Dukes Education.
- Employee Assistance Programme with access to professional counselling and legal and financial support.
- Regular social events.
- Enhanced Family Benefits (maternity, paternity & adoption).
- Enhanced Sick Pay.
- SMART Pension.
Start date: ASAP
Location and working pattern: Central London, at least two days in the office. Monday – Friday, 9am-5.30pm (9am-5pm on Fridays).
Salary: £30,000-32,000 per annum + commission.
If this sounds like you click 'Apply' or email recruitment@dukesplus.com with your CV and cover letter!
Dukes Tutoring is committed to safeguarding and ensuring the welfare of children, young people, and vulnerable adults, and expects all employees and volunteers to share this commitment. All appointments are subject to relevant checks in line with Safer Recruitment guidelines, including, but not limited to, DBS Disclosure checks, identity checks, online search, employment history and reference checks, and international criminal record checks where required.
Client Services Executive in London employer: Dukes Tutoring
Contact Detail:
Dukes Tutoring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in London
✨Tip Number 1
Get to know the company inside out! Research Dukes Tutoring, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing calls or meetings with a friend. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be proactive in your follow-ups! After any conversations or interviews, send a quick thank-you email. It shows you're keen and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to showcase your organisational skills! Share examples of how you've managed schedules or client relationships in the past. This will highlight your ability to handle the fast-paced environment at Dukes Tutoring.
We think you need these skills to ace Client Services Executive in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight relevant experience and skills that match the job description, especially your communication and client management abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to explain how your background aligns with our mission and how you can enhance the client experience at Dukes Tutoring.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Dukes Tutoring
✨Know the Company Inside Out
Before your interview, take some time to research Dukes Tutoring. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Services Executive, you'll need to communicate clearly and confidently. Practice leading mock client calls or meetings with a friend. Focus on articulating your thoughts and responding to questions with professionalism.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and maintain attention to detail. Bring examples of how you've successfully coordinated schedules or managed client relationships in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.