Sales Operations Coordinator / Salesforce in London

Dukes Plus Consultancy is a proud division of Dukes Education, one of the UK's leading education groups. Dukes Plus Consultancy brings together four world-renowned university admissions brands: A-List Education, Oxbridge Applications, The Medic Portal, and The Lawyer Portal. Together, these consultancies support thousands of ambitious students each year in securing places at some of the world's most competitive institutions, including Oxbridge, Ivy league universities, medical schools, and law schools.

We value initiative, teamwork and professionalism, and are passionate about creating an environment where our people can grow, develop their careers and make a meaningful impact on the lives of our students and the success of our services. We're looking for a proactive and organised Sales & Operations Coordinator to join our growing team. This is a varied role combining customer service, sales, operations and project management, where you'll support prospective clients, improve business processes and help drive revenue growth across our consultancy brands, specifically The Medic Portal and The Lawyer Portal.

If you enjoy working in a fast-paced environment, building relationships and taking ownership of projects, we'd love to hear from you!

• Customer Queries, Sales & Revenue Growth
• Act as the first point of contact for customer queries across phone, email, and live chat, treating every enquiry as a potential sale.
• Drive e-commerce revenue through attentive and proactive engagement with customers and earning commission through doing so.
• Confidently discuss pricing and value with prospective clients, handle objections, and close sales, either by booking consultations personally earning commission or passing qualified leads to the sales team.
• Oversee the day-to-day management of e-commerce platforms, including Metorik, Salesforce, and WooCommerce, ensuring smooth operations.
• Design and maintain robust feedback systems that integrate with Salesforce to inform and improve customer satisfaction, with particular attention to Premier Service client experience.
• Analyse customer data and feedback to identify trends, recommend improvements, and implement enhancements to drive platform and sales efficiency.
• Work closely with the broader team to align operations with strategic goals, including the continued growth of Premier Service, and ensure data-driven decision-making.

• Project Management
• Take the lead on occasional projects related to platform deployment, upgrades, or new tool integration.
• Provide structured project plans, ensuring all stakeholders are aligned and deliverables are met on time.

• Ad Hoc Operations
• Professional Development
• Develop consultative-selling skills, objection handling, value-based pricing conversations, closing, alongside platform expertise in Canvas and Salesforce.
• Develop training materials for staff and tutors to ensure consistent knowledge of key systems, processes, and the Premier Service pitch.
• Stay informed about emerging technologies and recommend tools that enhance operational and sales efficiency.

Flexible working (2 days in the office and 3 days working remotely) ~ Medical, opticians and dentistry cash plan ~ Access to the Wellhub app which entitles you to numerous gym and spa discounts ~ 25 days holiday allowance and a generous TOIL policy, as well as additional leave for Christmas and your birthday off ~ Fast career growth opportunities ~ Holiday buy-back scheme ~ Best-in-class training & development opportunities, led by Dukes Education ~ Employee Assistance Programme (EAP) with access to professional counselling ~ Regular social events ~ Enhanced family-friendly policies ~ Enhanced sickness policies ~ SMART pension

Reporting to: Head of Sales

Working Schedule: 9am – 5:30pm, Monday- Thursday and 9am – 5pm on Fridays. Some weekend and evening work may be required, but you will know dates for this well in advance and be given time off in lieu.

Location: Hybrid working with 2-3 days in our central London office and 2-3 days from home.

Note: Dukes Plus Consultancy is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. All appointments are subject to relevant checks in line with Safer Recruitment guidelines, including, but not limited to, DBS Disclosure checks, identity checks, online search, employment history and reference checks, and international criminal record checks where required.