At a Glance
- Tasks: Delight customers by managing bookings and driving sales for events.
- Company: Join the iconic Dukes Head pub in vibrant Putney.
- Benefits: Enjoy discounts, free meals, and career development opportunities.
- Other info: Great potential for career growth with internal promotions.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Experience in hospitality or management is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Dukes Head is an iconic riverside pub in Putney just 10 minutes walk from Putney Bridge, East Putney and Putney rail stations. We are a large and diverse business operating over 3 floors including our Dukes bar, Coxswain restaurant, Rowing Club cocktail bar & Wolsey Room for private hire.
What we are looking for in our Sales and Booking Manager:
- To delight our customers every time through the communication and delivery of party and event pre-booked sales.
- To support the success of the business through the implementation of sales and events plans driving booking conversion, proactive selling and creating reasons to visit.
The key responsibilities include but are not limited to:
- Delight our customers by delivering service excellence and demonstrating behaviours in line with our vision and values.
- Engage with our customers and act as an ambassador for Youngs.
- Take ownership for dealing with customer queries and complaints in a professional manner.
- Support team members and communicate well with the whole team front and back of house.
- Deal with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence.
- Take ownership for own development and be willing to learn new skills and explore opportunities to continually improve and progress.
- Attend central sales training when required.
Our Offer:
- Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
- Proactively drive booking enquiries for social and corporate occasions through proactive outreach marketing, networking and building relationships.
- Drive sales for key seasonal campaigns (Summer parties, Weddings, Engagement parties, Christmas).
- Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts.
- Maintain industry awareness, understanding the competitive market and take appropriate action to ensure own pub stays ahead in the marketplace.
- Understand customer needs (occasion, budgets, expectations, confidence, trust) and act appropriately.
- Maximise sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head.
Our Processes:
- Through the effective use of business processes and systems, manage business performance against financial targets and standards set out by GM.
- Develop and implement an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement.
- Support and deliver pre and post shift briefings to ensure effective communication of all parties and events.
- Manage use of the tills and handling of deposits in line with company standards.
- Maintain an ongoing sales plan and evaluate activities to ensure they add to the profit of the business.
- Manage all inbound booking enquiries efficiently with maximum conversion through Collins.
- Drive spend through suggestive selling and pre-sold packages/items for all parties and events.
- Host face-to-face meetings and show-arounds with customers.
- Build new relationships and establish new business with customers and corporates to drive sales.
- Plan and host events driving reasons to visit and increasing footfall and sales.
Values & Behaviours:
- Respect: We believe respect for our people is measured by how we treat each other, by the contributions that flow from our individuals, by the productivity of our relationships and by a job well done.
- Empowerment: We believe in empowering our talented people to take the initiative and to do what’s right, valuing entrepreneurial flair, ideas and individuality.
- Loyalty: We believe in developing positive and long-lasting relationships with our people, our customers and our communities.
- Pride: We believe in taking pride in our pubs and our heritage. We set ourselves high standards and strive to be the best every day. We believe in developing our people to delight our customers.
What We Offer:
- Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal.
- Access to our fully funded apprenticeships and training and development courses.
- 20% discount in all Youngs Pubs and 30% discount on overnight stays in our Pubs with Rooms.
- Access to our Share Save Scheme.
- Free Meals.
- 28 Days holiday per year.
- Company Pension Scheme.
Required Experience:
- Manager Key Skills: Restaurant Experience, Fashion Retail, Hospitality Experience, Assistant Manager Experience, Basic Math, Management Experience, Math, Business Management, Leadership Experience, Supervising Experience, Restaurant Management, Retail Management.
Employment Type: Full-Time
Experience: years
Vacancy: 1
Assistant Manager employer: Duke's Head, Putney
The Dukes Head is not just a pub; it's a vibrant community hub where every Team Member plays a vital role in delivering exceptional customer service. Located in the picturesque riverside area of Putney, we offer a supportive work culture with access to career pathways, training opportunities, and generous benefits including free meals, weekly pay, and discounts across our venues. Join us for a rewarding experience where you can grow professionally while enjoying a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duke's Head, Putney. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duke's Head, Putney
Don't be shy about reaching out to Duke's Head, Putney directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duke's Head, Putney and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duke's Head, Putney
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
