At a Glance
- Tasks: Collect and analyse performance data while supporting system improvements and client onboarding.
- Company: Join a certified Great Place to Work with a focus on collaboration and innovation.
- Benefits: Enjoy 25 days annual leave, flexible working, and a dedicated training programme.
- Other info: Experience a supportive culture with opportunities for growth and development.
- Why this job: Make an impact by enhancing systems and processes in a dynamic environment.
- Qualifications: 12 months’ admin experience; strong communication and analytical skills are key.
The predicted salary is between 26230 - 26230 € per year.
Location: Stone, Staffordshire
Department: Client & Sales
Reporting to: Head of Performance
Working pattern: 8am-4:30pm & 8:30am-5pm
Salary: £26,230
About The Role
The Performance Administrator is responsible for collecting performance data and reports across multiple clients, contracts, and SLAs, while supporting the management, automation, and continuous improvement of internal systems. The role is collaborative, working with colleagues to review systems and services to identify improvements and assist with delivery and implementation.
Job Summary – Data & System
- Working closely with the Senior Performance Administration team to produce month-end statistical reports for clients.
- Delivering standard routine reports on a daily, weekly, and monthly basis, as well as ad hoc reports when required.
- Attending product advisory meetings with Civica to obtain and communicate ongoing system updates across the business.
- Creating, amending, and removing internal and external users within internal systems.
- Investigating and resolving upload, return, and payment file issues, including re-running files where required.
- Managing the end-to-end client onboarding process, including participation in client inception meetings.
- Supporting trace reporting and system enhancements, identifying reporting improvements and escalating findings to the Senior Performance Administrator and Head of Performance.
- Assisting the Sales team by providing client statistics and performance data ahead of meetings.
- Supporting the Bid Team with tender submissions by producing and presenting accurate statistics in a timely manner to support bid writing and new business objectives.
- Attending client inception meetings alongside the Head of Performance.
- Providing continuous support for the Systems inbox, assisting the Senior Performance Administrator while maintaining the 48-hour SLA.
- Supporting departmental objectives, including process automation and system innovation initiatives.
- Carrying out regular data cleansing and continuous improvements across internal systems.
- Contributing to end-to-end system-related projects in collaboration with the Senior Performance Administrator and Head of Performance.
Innovation & Continuous Improvement:
- Being commercially aware and able to minimise costs where possible by identifying better ways of working.
- Liaising with, and maintaining strong relationships with, our external system providers as well as working closely with projects assisting Head of Performance with any Digital & Tech related queries as part of the wider system transformation project.
Key skills & experience
- 12 months’ experience in a similar administrator role.
- Enforcement experience and relevant system experience are desirable but not required.
Skills / Attributes
- Time Management - you work well both independently and as a team and manage your own time/workload efficiently, to meet your own deadlines as well as those of others internally and externally.
- Excellent communication - you have strong written and verbal communication skills and the confidence to engage with stakeholders from all levels of the business.
- Organisation - you can follow a process and stay on top of a varied and rapidly changing workload without dropping the ball. You have a strong attention to detail.
- Critical and Analytical thinking - you can quickly identify solutions to problems and have an analytical and inquisitive mindset.
- Collaboration – able to work effectively with internal teams and external organisations to achieve positive outcomes.
Salary & Benefits
- We are a certified Great Place to Work.
- 25 days annual leave, plus bank holidays.
- Mandatory office shutdown between Christmas and New Year to switch off and enjoy the festive season.
- Flexible hybrid working model with a mix of office working and home working.
- Company pension scheme.
- Eye care vouchers.
- Employee benefits platform including retail discounts and vouchers and an Employee Assistance Programme.
- A dedicated training and development programme.
- Company Sick Pay Scheme.
- Workplace Mental Health initiative.
- Free secure on-site parking.
- Dress down Fridays.
Performance Administrator in Stone employer: Dukes Bailiffs Limited
Join a dynamic team as a Performance Administrator in Stone, Staffordshire, where we prioritise employee well-being and professional growth. With a flexible hybrid working model, generous annual leave, and a commitment to continuous improvement, we foster a collaborative work culture that empowers you to make meaningful contributions while enjoying a healthy work-life balance. Our comprehensive benefits package, including a company pension scheme and dedicated training programmes, ensures that you thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Administrator in Stone
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Performance Administrator in Stone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance Administrator role. Highlight relevant experience and skills that match the job description, like your time management and communication abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your analytical thinking and collaboration skills – they’re key for us!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just duties. Did you improve a process or save time? Share those successes! We love seeing how you’ve made a difference in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Dukes Bailiffs Limited
✨Know Your Numbers
As a Performance Administrator, you'll be dealing with a lot of data. Brush up on your numerical skills and be ready to discuss how you've handled data in previous roles. Bring examples of reports you've created or improved, as this will show your analytical thinking and attention to detail.
✨Showcase Your Communication Skills
This role requires excellent communication, so practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with stakeholders in the past, especially when it comes to presenting data or resolving issues. Confidence is key!
✨Demonstrate Your Organisational Skills
With a varied workload, organisation is crucial. Be prepared to share specific strategies you use to manage your time and tasks efficiently. Discuss any tools or methods you employ to stay on top of deadlines and ensure nothing falls through the cracks.
✨Emphasise Collaboration
Collaboration is at the heart of this role. Think of examples where you've worked closely with teams or external partners to achieve a common goal. Highlight your ability to build relationships and work effectively with others, as this will resonate well with the interviewers.
