Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest bookings and enquiries, ensuring exceptional hospitality experiences.
- Company: Join Elle R Leisure, a leading independent hospitality operator in Manchester.
- Benefits: Enjoy 50% off food, flexible hours, and career progression opportunities.
- Why this job: Be part of a dynamic team creating memorable guest experiences in a vibrant environment.
- Qualifications: Passion for hospitality, excellent communication skills, and a proactive attitude.
- Other info: Part-time role with flexible weekend shifts and potential for growth.
The predicted salary is between 12 - 13 £ per hour.
We are on the search for a Sales & Reservations Team Member to join our Central Reservations Team, based in our Manchester city centre canal-side head office at Elle R Leisure. This is a fantastic opportunity for someone who is highly motivated, has an excellent telephone manner and enjoys creating great guest experiences from the very first interaction. You will be someone who can work both as part of a team and independently, confidently managing enquiries and guest bookings. We’re looking for a natural problem solver who can think on their feet, maximise opportunities and always keep guest satisfaction at the heart of everything they do.
Elle R Leisure is a truly independent, multi-concept hospitality operator. We have been trailblazers for over 20 years and continue to grow and evolve across the North West hospitality industry. Our venues include Albert’s Restaurants, Dukes 92, Woodlands Hotel, Soughton Hall, Hello Hotel, and newly opened Longridge House. This is a part‑time position, and candidates will need to be fully flexible to work Fridays, Saturdays and Sundays.
Key Responsibilities- Handling all inbound enquiries regarding restaurant bookings and general queries via phone, email and social media
- Communicating effectively with venue management teams to ensure all booking details and important guest notes are clearly shared
- Using initiative to maximise covers and space within the restaurant diary, thinking creatively when managing reservations
- Ensuring every interaction reflects our commitment to exceptional hospitality and guest satisfaction
We’re looking for someone with a genuine passion for hospitality and delivering outstanding customer service. The ability to build relationships with guests, promote our venues and ensure a smooth and enjoyable booking journey is essential. You will also be confident working independently, able to manage your workload, make decisions when needed and approach challenges with a positive, solution‑focused mindset.
- Excellent telephone manner
- Ability to upsell and promote the business and menus
- A positive, proactive and can‑do attitude
- Strong organisational skills and attention to detail
- Comfortable working both independently and as part of a team in an office environment
- Previous experience in hospitality as a host/hostess (desirable)
- Previous experience using the OpenTable booking system (desirable)
- 50% off food at Dukes 92 and all Albert’s restaurants for you and one guest
- Opportunities for career progression as the company continues to grow
- Christmas Day & Boxing Day off
Interested? Apply now and we’ll be in touch soon to welcome you to the team.
Host in Manchester employer: Dukes 92
Contact Detail:
Dukes 92 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Elle R Leisure and its venues. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, it’s crucial to have a friendly and professional tone. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will highlight your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Host in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences that highlight your commitment to creating great guest experiences, as this is what we value at Elle R Leisure.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, we want to see how you can contribute to our team!
Tailor Your Application: Make sure to customise your application for the Sales & Reservations Team Member role. Mention specific responsibilities from the job description that excite you and explain how your background aligns with them. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Dukes 92
✨Know Your Stuff
Before the interview, make sure you research Elle R Leisure and their venues. Familiarise yourself with their offerings and values. This will help you demonstrate your genuine passion for hospitality and show that you're keen to create great guest experiences.
✨Practice Your Phone Skills
Since the role involves handling enquiries over the phone, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with answering questions and managing bookings. Remember, a friendly and professional tone can make all the difference!
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've had to think on your feet or resolve issues quickly. Be ready to share these during the interview to highlight your ability to handle challenges and keep guest satisfaction at the forefront.
✨Be Flexible and Positive
Since this is a part-time position requiring flexibility, be prepared to discuss your availability openly. Also, maintain a positive attitude throughout the interview. Show that you’re proactive and ready to tackle any situation that comes your way!