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- Tasks: Make outbound calls to support and grow customer relationships.
- Company: Dukefield Print Solutions provides trusted print services and digital solutions.
- Benefits: Enjoy training, career progression, and a supportive work environment.
- Other info: Full training provided; knowledge of print technologies is a plus but not essential.
- Why this job: Perfect for those who love building relationships and thrive in a phone-based role.
- Qualifications: 3+ years in telephone customer service; strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
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Dukefield Print Solutions, part of the Dukefield Group, is a trusted provider of printers, print services, and digital solutions. We work closely with education and the wider and public sector to deliver reliable advice and modern technology that meets their needs.
Role Overview
As the first point of contact for our customers, you will play a key role in delivering outstanding service and building long-term relationships. Using knowledge of our products, you will offer independent, tailored advice to help customers obtain the best from their existing contracts and access new opportunities.
The majority of your time will be spent making outbound calls to existing customers, supporting their ongoing needs, identifying growth opportunities, and providing pricing and product information.
If you enjoy consistent, phone-based work and take pride in developing strong, lasting customer relationships, this could be the perfect role for you.
Responsibilities
- Proactively make outbound calls to strengthen existing relationships with customers.
- Retain and grow customer accounts by understanding their needs and providing tailored advice, product recommendations, and contract support.
- Respond to customer enquiries promptly via phone, email, and other channels, delivering a high standard of service.
- Identify and follow up on new opportunities.
- Maintain accurate and up-to-date customer records and notes from all interactions.
- Share customer feedback and recurring issues to help improve internal processes and the overall customer experience.
Requirements
- 3+ years of experience in a telephone customer service role.
- Excellent verbal and written communication skills, with the ability to quickly build rapport and trust.
- A keen eye for detail and a methodical approach to problem solving.
- Comfortable making outbound calls and handling customer conversations throughout the day.
- Proficient in Microsoft Office applications, especially Word and Excel.
- Knowledge of print technologies is helpful, but not essential as full training will be provided.
What We Offer
This is an opportunity for a career-minded individual to grow within a successful and supportive organisation. Dukefield offers training, development, and clear pathways for career progression.
Seniority level
- Mid-Senior level
Employment type
- Full-time
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Telephone Sales Support employer: Dukefield Group
Contact Detail:
Dukefield Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Sales Support
✨Tip Number 1
Familiarise yourself with the print industry and the specific products offered by Dukefield Print Solutions. Understanding their services will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves making outbound calls, consider role-playing scenarios with a friend or family member to build your confidence and refine your ability to build rapport quickly.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Be ready to discuss specific situations where you identified customer needs and provided tailored solutions, as this will showcase your relevant experience.
✨Tip Number 4
Research common challenges faced by customers in the print industry. Being able to discuss these challenges and how you can help address them will set you apart as a candidate who understands the market and is proactive in finding solutions.
We think you need these skills to ace Telephone Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone customer service. Emphasise your communication skills and any relevant achievements that demonstrate your ability to build relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships in the past and how you can contribute to Dukefield Print Solutions.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office applications, especially Word and Excel, as well as any experience you have with print technologies. This will show that you are prepared for the technical aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Dukefield Group
✨Know Your Products
Familiarise yourself with the range of printers and print services offered by Dukefield Print Solutions. Being able to discuss these products confidently will demonstrate your commitment and help you provide tailored advice during the interview.
✨Showcase Your Communication Skills
Since this role heavily relies on verbal communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully built rapport with customers in previous roles to highlight your interpersonal skills.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges. Think about past experiences where you identified growth opportunities or resolved issues, and be ready to share these examples.
✨Demonstrate a Customer-Centric Approach
Emphasise your understanding of the importance of customer relationships. Be prepared to discuss how you have previously retained and grown customer accounts by providing tailored advice and support, showcasing your dedication to outstanding service.