At a Glance
- Tasks: Lead a vibrant team, deliver exceptional service, and engage with customers from around the world.
- Company: Join the iconic Duke of Wellington pub on Portobello Road, steeped in history and charm.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and discounts at Young's Pubs.
- Other info: Access to training, apprenticeships, and a clear career pathway in hospitality.
- Why this job: Be part of a fun, dynamic environment with opportunities for growth in hospitality.
- Qualifications: Passion for customer service and a commitment to developing your team.
The predicted salary is between 21150 - 25850 £ per year.
Hi, I'm Dan, and I'm proud to run the incredible 'Duke of Wellington' on the world-famous Portobello Road! Our pub features in the opening scenes of the 1999 classic 'Notting Hill', but we established ourselves as an iconic part of the neighbourhood during its construction back in 1854. The pub still retains some of her original features including a 360° bar, where tourists from around the world flock from the moment we open our doors, and our fireplaces where you might find Notting Hill locals and the occasional celebrity relaxing with a drink on a winter's evening.
We are constantly building a team of passionate and fun people to do everything from pouring drinks on our outside bar in summer, to chatting to people from around the world at the bar, to taking orders and bringing food to hungry guests in our Dining Room & Snug, or even to 'hosting' a party at our upstairs bar in the gorgeous Peacock Room. In the kitchen, our team of hard-working & efficient chefs deliver a fully bespoke menu of freshly prepared, premium meals to visitors, regulars and neighbours alike, as well as stunning buffets and canapes for our function guests.
Geo, Jan, Mike & Scott lead our Front of House team and can offer all the skills needed to deliver great service no matter how busy we get. As part of Young's, we are keen to develop our people and help them find the next step if they are keen for a career in hospitality.
What We Offer Our Team Leaders/Digi Champs:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Team Leader/Digi Champ:
As the successful shift supervisor, you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
The pub's Digital Champion drives all digital, social and CRM (mailer) activity for the pub, ensuring consistent, sales-driving communication that aligns with the business vision and seasonal priorities. This role blends content creation, community engagement, CRM performance, and proactive sales behaviour to deliver measurable commercial results.
Supervisor employer: Duke-of-Wellington
At Young's, we pride ourselves on being an exceptional employer, offering our Head Chefs the unique opportunity to craft their own menus in a vibrant and historic setting on Portobello Road. With a strong focus on employee development through our Apprenticeship Scheme and culinary masterclasses, we foster a supportive work culture that encourages creativity and teamwork. Enjoy competitive benefits including a share of service charge, generous discounts, and a commitment to work-life balance with 28 days of holiday per year.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duke-of-Wellington. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duke-of-Wellington
Don't be shy about reaching out to Duke-of-Wellington directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duke-of-Wellington and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duke-of-Wellington
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
