At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and unforgettable experiences for our guests.
- Company: Historic gastro pub in South Kensington, known for its community spirit and delicious food.
- Benefits: Birthday off, flexible hours, competitive pay, discounts, and career development opportunities.
- Other info: Enjoy a lively atmosphere with quizzes, sports events, and a supportive team culture.
- Why this job: Join a fun, dynamic environment where you can grow your hospitality career and make lasting connections.
- Qualifications: Passion for customer service and team training, with leadership skills to manage shifts effectively.
The predicted salary is between 24000 - 30000 € per year.
A pub steeped in history, a beating heart of South Kensington and Chelsea. A premium family and dog friendly gastro pub where exceptional food, outstanding service and unforgettable moments bring the local community together. Food is at the heart of what we do, serving the best pub classics you know and love, from great British fish & chips and hearty burgers to the best Sunday Roast in the whole of Kensington. Our pub is where the connections are made, from lively weekly quizzes and elegant seasonal celebrations to the electric atmosphere of sport - from Six Nations rugby to Premier League clashes we show it all.
What We Offer Our Supervisors:
- Your Bday off
- Service charge £2+/hour (£2.5 / hour average in the last 3 weeks)
- Flexible hours
- Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in a Supervisor:
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Supervisor employer: Duke of Clarence
Join a vibrant and historic pub in the heart of South Kensington and Chelsea, where exceptional food and outstanding service create unforgettable moments for the local community. As a Supervisor, you'll enjoy flexible hours, a supportive work culture with opportunities for career advancement, and generous benefits including service charge, discounts, and fully funded training programmes. With a focus on employee growth and a commitment to delivering exceptional customer experiences, this is an excellent place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. Chat with the staff and soak up the atmosphere. This will not only give you insights into the pub's vibe but also show your genuine interest in being part of the team.
✨Tip Number 2
Prepare some examples! Think about times when you've delivered exceptional customer service or trained a team member. We love hearing about real experiences, so be ready to share how you can bring that passion to our pub.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It shows that you respect the role and are serious about joining our team. Plus, it’s a great way to make a first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our decision. Don’t be shy, we love to hear from you!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality shine through in your application. Share your love for great food and exceptional service, and how you can contribute to our pub's vibrant atmosphere.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with what we’re looking for in a Supervisor. Highlight any relevant experience in customer service and team leadership to catch our eye!
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us why you want to join our team and how you can help create unforgettable moments for our customers. A personal touch goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Duke of Clarence
✨Know the Pub Inside Out
Before your interview, make sure you know the pub's history and its offerings. Familiarise yourself with their menu, especially the pub classics they serve. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you built rapport and handled challenging situations to demonstrate your ability to lead a team in delivering outstanding service.
✨Emphasise Team Training and Development
Talk about your passion for training and developing team members. Share specific strategies you've used in the past to enhance team knowledge and performance. This aligns perfectly with what they’re looking for in a Supervisor who can uplift the team and ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and leadership abilities. Think of situations where you had to make quick decisions or manage conflicts. Practising these scenarios will help you articulate your thought process clearly during the interview.
