Office Coordinator in Chester

Beckett Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritise your well‑being so you can provide exceptional care to others. As a Housekeeper joining our team, you are embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use.
• Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program.
• Monitors and records attendance including tardiness and absences.
• Communicates with treatment team to ensure chart compliance.
• Interfaces with others to ensure completion of physician follow‑ups from CPE.
• Manages Family Session Schedules as required by program.
• Work with the business office and the utilisation review department to ensure payment for services.
• Perform pre‑certifications and concurrent reviews.
• Develop relationships with payer sources.
• Interfaces with UR department to ensure service coverage for patients.
• Maintain a positive working relationship with referral sources, community agencies and organisations.
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe.
• Schedules or completes UDS collections, including random screenings.
• Ensures orders are obtained for patients prior to starting services (as applicable).
• Actively participate in the therapist's discharge planning needs.
• As directed creates appointments, starts follow up care process and completes interfacing with organisations.
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counselling.
• Conducts appointment reminder calls.
• Collects copays and deductibles as applicable.
• Manages organisational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.
• Other responsibility and duties assigned by leadership.

Qualifications

• Education: High School Diploma/GED preferred.
• Certifications: CPR and De‑escalation certification required or obtain within 30 days of hire.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just £10 per pay period - tailored benefit options for part‑time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programmes (free gym memberships, virtual care appointments, mental health services and discount programmes).
• Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement

Beckett Springs is an Equal Opportunity Employer. Beckett Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.