Internal Account Manager in Leeds

Duftons Plumbing & Heating Supplies is looking for an experienced and motivated Internal Account Manager to join our team.

Experience working within a plumbing and heating merchant business is essential. This role would suit someone with a strong background in trade counter sales, internal sales or account management who understands plumbing and heating products and the needs of trade customers.

The role

You will manage and develop existing trade accounts, generate new business and identify opportunities to increase sales. Working closely with plumbers, heating engineers and other trade customers, you will use your industry knowledge to understand their requirements, offer informed product advice and deliver a reliable, professional service.

Building strong customer relationships will be central to your success, alongside preparing quotations, following up sales enquiries and negotiating to secure profitable, long-term business.

About you

We are looking for someone who brings:

• Previous sales experience within a plumbing and heating merchant.
• Good knowledge of plumbing and heating products and their applications.
• An understanding of how a busy merchant branch operates and what trade customers need.
• Confidence in building relationships, developing accounts and winning new business.
• A commercially minded, proactive approach, with strong communication and negotiation skills.
• A commitment to providing excellent customer service.
• Healthcare cash plan to help cover everyday health and wellbeing costs.
• 24/7 employee assistance helpline and financial support when you need it.
• Free on-site parking.
• 25 days’ annual leave plus bank holidays, increasing to 27 days with length of service.
• Financial wellbeing platform offering discounts, rewards and cashback.
• Employee discounts on shopping and leisure activities.
• If you have a plumbing and heating merchant background and are ready to bring your experience to a new sales opportunity, we’d love to hear from you.