At a Glance
- Tasks: Build innovative travel support tools using cutting-edge tech and AI.
- Company: Join Duffel, a forward-thinking company passionate about transforming travel experiences.
- Benefits: Competitive salary, remote work options, travel allowance, and generous parental leave.
- Other info: Dynamic team culture with opportunities for growth and collaboration.
- Why this job: Make a real impact on millions of travellers while having fun at work.
- Qualifications: Experience in software development with a focus on user experience and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Make travel support effortless with your skills. At Duffel, travel is something we all care about. We know how frustrating it can be for travelers when systems don't work. That's why we're building smarter, faster, and more human support tools. In this role, you won't just write code. You'll shape the first LLM-powered assistant in our support product. You'll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using. Every line of code you write will have real impact.
What you'll get to do:
- Build full-stack features with React, TypeScript, and Elixir that people rely on every day
- Partner with designers to create self-service tools travelers will love
- Connect internal and external systems to make support feel seamless
- Automate repetitive tasks so your colleagues can focus on the problems only humans can solve
- Experiment with AI and automation, helping shape how we use cutting-edge tech to improve real-world experiences
We are looking for someone who:
- Thinks about the people using your product, not just the code
- Loves breaking complex problems into simple, elegant solutions
- Is curious about AI and automation and excited to bring it to life in real products
- Can explain technical ideas in plain English so everyone understands
- Cares deeply about creating a great user experience
Bonus if you have: SaaS/B2B experience, cloud platforms (GCP, Vertex AI), or experience with operational or support tooling.
Why you'll enjoy working here:
- Competitive salary and potential equity
- Work From Anywhere – choose where you work, locally or internationally
- Duffel Travel Allowance – experience the product you help build
- Generous parental leave
- Sabbatical programme – 3 months full pay to recharge
- Visa sponsorship available
- Shoreditch office plus regular team socials
Here, you'll make an impact from day one, building tools that millions of travelers rely on. You'll shape the future of AI-powered support, collaborate with engineers, designers, and product teams who actually care about users, and see the difference your work makes every single day. If you care about people, usability, and tech that just works, this is the role for you.
Travel Support Engineer - London employer: Duffel
At Duffel, we pride ourselves on being an exceptional employer that values meaningful work and a vibrant work culture. With a competitive salary, generous parental leave, and a unique sabbatical programme, we ensure our employees have the support they need to thrive both personally and professionally. Our hybrid working model allows for flexibility, while our commitment to innovation in travel support means you'll be part of a team that truly makes a difference in the lives of millions of travellers.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Support Engineer - London
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry, especially those at Duffel. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a small project or contribute to an open-source one that showcases your full-stack abilities with React, TypeScript, and Elixir. This is a great way to demonstrate your passion and expertise.
✨Tip Number 3
Prepare for the interview by thinking about how you can improve user experience. Be ready to discuss how you would automate tasks and make support seamless. We love candidates who think about the end-user!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Duffel.
We think you need these skills to ace Travel Support Engineer - London
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let us know why travel matters to you. Share any personal experiences or insights that highlight your enthusiasm for making travel easier and more enjoyable for everyone.
Highlight Your Technical Skills:Make sure to showcase your experience with the tech stack mentioned in the job description, like React, TypeScript, and Elixir. We want to see how you've used these tools to solve real problems, so don’t hold back on the details!
Keep It User-Focused:Remember, we care about the end-users! In your application, emphasise how your work has positively impacted users in the past. Show us that you think beyond just code and truly understand user experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Duffel
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like React, TypeScript, and Elixir. Brush up on your full-stack development skills and be ready to discuss how you've used these tools in past projects.
✨Understand User Experience
Since this role focuses on creating tools that users will love, think about how you can demonstrate your understanding of user experience. Prepare examples of how you've designed or improved a product with the end-user in mind.
✨Show Your Problem-Solving Skills
Be ready to talk about complex problems you've faced and how you broke them down into simpler solutions. Duffel values candidates who can think critically and creatively, so have a few stories up your sleeve that showcase your analytical skills.
✨Get Familiar with AI and Automation
Since the role involves experimenting with AI and automation, do some research on current trends and tools in this area. Be prepared to discuss how you envision using these technologies to enhance user support and streamline processes.
