Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage strategic customer relationships and maximise technology use for travel solutions.
- Company: Dynamic travel tech company in Greater London focused on innovation.
- Benefits: Ownership in success, personal growth opportunities, and a collaborative work environment.
- Why this job: Join a forward-thinking team and make a real impact in the travel tech industry.
- Qualifications: 5+ years in tech products, strong analytical skills, and excellent communication.
- Other info: Ideal for self-starters looking to grow in a vibrant industry.
The predicted salary is between 43200 - 72000 £ per year.
A travel technology company in Greater London is seeking a Customer Success Manager to manage strategic customer relationships. This role involves maximising the use of Duffel’s technology, analysing customer performance, and collaborating with cross-functional teams.
Candidates should have over 5 years of experience with technology products, strong analytical and communication skills, and the ability to work independently. The company values personal growth and offers ownership in its success.
Strategic Travel Tech CSM — Growth & Retention Leader employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Travel Tech CSM — Growth & Retention Leader
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry, especially those who work at Duffel or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive customer success in previous roles. This will demonstrate your ability to maximise technology use, which is key for the CSM role.
✨Tip Number 3
Be proactive! If you see a gap in the market or a way to improve customer experience with Duffel’s tech, mention it during your conversations. This shows initiative and that you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Strategic Travel Tech CSM — Growth & Retention Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in technology products and any relevant achievements that showcase your analytical and communication skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Strategic Travel Tech CSM role. Share specific examples of how you've maximised technology use in previous roles and how you’ve built strong customer relationships.
Showcase Your Analytical Skills: Since this role involves analysing customer performance, include any relevant metrics or data from your past experiences. We want to see how you've used data to drive success and improve customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Duffel
✨Know Your Tech Inside Out
Make sure you’re well-versed in Duffel’s technology and how it benefits customers. Be ready to discuss specific features and how they can be leveraged to enhance customer success. This shows your genuine interest and expertise.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive customer success in previous roles. Highlight any metrics or KPIs you've improved through your efforts. This will demonstrate your ability to analyse performance effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Strong communication is key in this role, so consider doing mock interviews with friends or using video tools to refine your delivery.
✨Emphasise Your Independent Work Style
Be ready to share instances where you successfully managed projects or tasks independently. This will illustrate your ability to take ownership and thrive without constant supervision, aligning with the company’s values.
