At a Glance
- Tasks: Design an AI support product that transforms travel disruptions into seamless experiences.
- Company: Join Duffel, a pioneering tech company reshaping the global travel industry.
- Benefits: Enjoy equity, travel allowances, remote work, and health perks.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on travel experiences while working with cutting-edge technology.
- Qualifications: 5+ years in digital product design with a strong portfolio.
The predicted salary is between 63000 - 77000 £ per year.
Travel is essential, whether it's visiting family, starting a new adventure, or taking a career-defining trip. Yet over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we're rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors and born out of Y Combinator, we're simplifying complex systems to build the future of travel.
As Senior Product Designer, you’ll help solve a uniquely rewarding challenge: making travel disruptions easier for everyone involved. When plans change unexpectedly, travellers need fast, clear answers, while the businesses that sold them the trip need to stay in control. You’ll design our AI support product end-to-end, shaping the experience for both the travel businesses using Duffel (B2B) and the travellers they serve (B2C). Working closely with product, engineering, and operations, you’ll champion design across Duffel, helping define what great looks like and elevating the craft of our products as a whole.
What you’ll be doing:
- Own end-to-end design for our AI support product, from discovery and flows to prototypes and shipped software.
- Run discovery with customers and the travellers they serve, and turn needs from multiple stakeholders into clear, prioritised requirements.
- Be the voice of design at Duffel: set and uphold the quality bar across craft, accessibility and consistency.
- Work shoulder to shoulder with Product Managers and engineers to take designs through to delivery, then learn from real usage and feedback quickly.
- Explain the why behind every design decision, welcome challenge from anyone, and change your mind when the evidence says so.
- Design how AI and people work together: what the AI should do, when it hands over to a human, and how users understand, trust and correct it.
- Bring ideas from other products and industries to Duffel, and share them so the whole team's design thinking improves.
What we’re looking for:
- 5+ years designing digital products, with a portfolio that shows you’ve taken a complex product from problem to shipped outcome.
- Strong craft across interaction, visual and systems design.
- Experience working with several stakeholder groups at once, ideally both business customers and end consumers.
- Experience designing AI, conversational or support products, and an understanding of what makes them hard.
- A close working relationship with engineers and PMs, including prototyping in code or with AI tools.
- A collaborative mindset with a strong point of view.
- The confidence to hold a quality bar and speak for design across the company.
What you’ll be working on:
- Designing the experience of an AI support agent that answers travellers and hands over to our travel support team.
- Defining the patterns for AI behaviour.
- Building tools for the businesses on Duffel to review, correct and trust what the AI does on their behalf.
- Helping other teams with their design needs.
- Sharing design progress, rationale and open questions weekly with product, engineering and operations.
Why You’ll Love Working at Duffel:
- We believe in true ownership. Every permanent employee gets equity in the business.
- Perks That Actually Matter: Travel Allowance, Work From Anywhere, Electric Car Scheme, Work-Life Harmony, Growth Tools, Health & Wellbeing.
The Details:
- Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays).
- Interview Process: Simple & transparent.
We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills.
Senior Product Designer employer: Duffel
At Duffel, we are not just redefining travel technology; we are creating a vibrant work culture that values innovation and collaboration. As a Senior Engineer in our London team, you will enjoy a competitive salary, equity options, and a flexible work-from-anywhere policy, alongside unique benefits like a sabbatical programme and a travel allowance to experience the very tools you help build. Join us in shaping the future of travel while growing your career in an environment that prioritises mentorship and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Duffel for a Senior Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Duffel before they go live!
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer at Duffel, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Duffel does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Duffel. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Duffel.
How to prepare for a job interview at Duffel
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Duffel, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Duffel might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Duffel!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Duffel is looking for.
