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- Tasks: Manage customer integrations and provide tech support for a travel technology company.
- Company: Dynamic travel tech company based in Greater London with a focus on customer engagement.
- Benefits: Flexible remote work, competitive compensation, and equity options.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Bachelor’s degree, 5+ years of tech support experience, and strong analytical skills.
- Other info: Opportunity to grow in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
A travel technology company in Greater London seeks a proactive Customer Engagement Specialist to manage customer integrations and provide tech support. The successful candidate will have a bachelor’s degree, 5+ years' tech support experience, and strong analytical skills.
Key responsibilities include:
- Supporting customers and the sales team
- Managing API implementations
- Building robust engagement processes
The role offers flexibility with remote work options and competitive compensation including equity.
Remote API Success Engineer employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote API Success Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your tech support experience and API management. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common questions for Customer Engagement Specialists and practice your answers. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote API Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your tech support experience and analytical skills. We want to see how your background aligns with the role of a Customer Engagement Specialist, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer engagement and how your experience with API implementations can benefit us. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you’ve successfully resolved customer issues or improved processes. We’re looking for proactive individuals who can think on their feet, so let us know how you’ve tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Duffel
✨Know Your APIs
Make sure you brush up on your API knowledge before the interview. Understand how they work, common issues, and integration processes. Being able to discuss specific examples of past API implementations will show your expertise and readiness for the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills during the interview. Think of scenarios where you've used data to solve problems or improve processes. This will help you stand out as someone who can manage customer integrations effectively.
✨Engagement is Key
Since the role involves customer engagement, be ready to discuss how you've built relationships with clients in the past. Share specific strategies you've used to enhance customer satisfaction and support, as this will highlight your proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's tech stack, customer engagement strategies, or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
