Partnerships Operations Executive

We are making travel effortless. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel, simplifying systems and building the tools that will make the future of travel effortless.

Partnerships owns Duffel’s global supply strategy across airlines, hotels, cars, and emerging travel verticals. As our airline portfolio grows, so does the complexity of managing relationships, distribution updates, and commercial structures. This role sits at the center of that system, acting as the connective layer between airlines and our internal teams to ensure everything runs smoothly day to day.

What we're looking for in you

• Experience: Previous experience in account management, partnerships, or commercial operations.
• Industry Knowledge: Experience in the travel industry (airlines or distribution) and familiarity with GDS, NDC, or airline commercial models is a significant "nice to have."
• Data Literacy: Comfort working with performance data, reporting tools (like SQL or Metabase), and interpreting trends to make informed decisions.
• Operational Excellence: Strong organizational skills and the ability to bring structure to fast-moving environments while managing multiple workstreams.
• Communication: Clear and confident communication skills, capable of translating partner conversations into actionable internal steps.

What you'll be working on

• Relationship Management: Managing day-to-day communication with airline partners and handling inbound requests regarding NDC updates and operational queries.
• Reporting & Visibility: Building and maintaining visibility across partnership metrics and tracking supplier commercial frameworks, including commissions and incentives.
• Operational Coordination: Coordinating with internal teams to ensure airline requirements are understood and following through on tasks to maintain momentum.
• Pipeline Support: Supporting the Head of Partnerships by maintaining visibility on prospective airlines and ensuring ongoing conversations continue to progress.
• Process Improvement: Building and improving internal documentation, trackers, and processes to help the Partnerships team scale.

A few key pieces of information before applying

• Location: We are based in Shoreditch, London and have a hybrid work-from-home policy and require everyone to come to our office on Tuesdays and Thursdays.
• Interview Process: Our interview process consists of three stages: a recruiter screen, a hiring manager interview, and a final stage interview.
• Background Checks: If you are successful, all offers will be pending satisfactory background checks (we partner with a third-party provider to do so) and employment references.

Why Join Duffel?

• We’re a growth-focused team that values open communication, diverse perspectives, and true ownership. We want you to feel empowered in your role, which is why every permanent employee becomes a company shareholder.
• We are all about living your best life. Duffel Travel Allowance: We subsidise your wanderlust.
• Work From Anywhere (60 days): Your office, your rules.
• Sabbaticals: Long-term loyalty, long-term breaks.
• Flexible Bank Holidays: Swap holidays to suit your schedule.
• Level Up & Give Back
• Study Days: Get paid to learn.
• Volunteering Day: One day a year to save the world.
• Electric Car & Cycle Schemes: Eco-friendly rides, tax-free prices.
• The Essentials, Upgraded
• Family Leave (maternity, paternity and adoption): Big support for life’s biggest moments, 26 weeks fully paid.
• Pensions & Loans: Future-proofing and interest-free commuting.
• Eye Tests: Keeping your vision (and your style) sharp.

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.

Note to recruitment agencies: Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.