At a Glance
- Tasks: Manage operations and communication with accommodation partners to ensure smooth processes.
- Company: Join Duffel, a pioneering tech company transforming the travel industry.
- Benefits: Enjoy equity, travel allowances, remote work, and flexible holidays.
- Other info: Dynamic hybrid work environment with excellent growth opportunities.
- Why this job: Be at the heart of travel innovation and make a real impact.
- Qualifications: Experience in operations or partnerships with strong organisational skills.
The predicted salary is between 29700 - 36300 £ per year.
We’re Making Travel Effortless. Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Partnerships owns Duffel's global supply strategy across airlines, hotels, cars and emerging travel verticals. We work directly with suppliers to unlock high quality content, build commercial frameworks and ensure our platform scales with the industry. As our accommodation portfolio continues to grow, so does the complexity of managing supplier operations, onboarding, customer requests and operational processes. This role sits at the centre of that system, ensuring everything runs smoothly day to day.
This role is for someone who enjoys bringing structure to complex, fast moving environments and making things happen. Working closely with the Head of Stays Partnerships, you'll act as the connective layer between accommodation partners and Duffel's internal teams, translating operational requests into clear actions and making sure nothing falls through the cracks across existing partners and new supplier onboarding.
What You’ll be doing:
- Manage day to day operational communication with accommodation partners, ensuring requests and updates are handled efficiently.
- Coordinate customer requested hotel additions and supplier onboarding activities.
- Validate supplier information and help maintain the quality and accuracy of accommodation content.
- Maintain reporting across supplier operational metrics, onboarding activity, and operational requests.
- Build and improve operational documentation, trackers, and internal processes across the Stays Partnerships function.
What we’re looking for:
- Experience in operations, partnerships, supplier management, or commercial operations.
- Strong organisational skills and attention to detail, with the ability to manage multiple workstreams simultaneously.
- Comfortable working with data and reporting, with the ability to identify trends and maintain operational accuracy.
- Clear and confident communication with both external suppliers and internal stakeholders.
- Ability to operate independently, take ownership of operational tasks, and know when to escape.
Why You’ll Love Working at Duffel:
- We believe in true ownership. That’s why every permanent employee gets equity in the business.
- Perks That Actually Matter:
- Travel Allowance: We literally pay you to get out of town and explore the world.
- Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy.
- Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
- Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.
- Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans.
The Details:
- Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays).
- Interview Process: Simple & transparent:
- Recruiter Screen
- Hiring Manager Interview
- Final Stage Interview
We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Partnerships Operations Coordinator - Hotels/Accomodation employer: Duffel
At Duffel, we are committed to making travel effortless and providing a dynamic work environment that fosters growth and innovation. Our London-based team enjoys a hybrid work model, generous benefits including a travel allowance and flexible bank holidays, and opportunities for professional development through study days and volunteering. Join us to be part of a diverse team that values your skills and creativity while working at the forefront of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships Operations Coordinator - Hotels/Accomodation
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duffel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duffel
Don't be shy about reaching out to Duffel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Partnerships Operations Coordinator - Hotels/Accomodation
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duffel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duffel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
