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- Tasks: Enhance customer service by handling queries and supporting team functions.
- Company: Dynamic travel tech company focused on effortless travel experiences.
- Benefits: Flexible work schedule, competitive salary, and a vibrant team culture.
- Other info: Work in the London office twice a week with great career growth potential.
- Why this job: Join a passionate team and make travel easier for everyone.
- Qualifications: 3+ years in travel operations with GDS experience and strong ticketing knowledge.
The predicted salary is between 36000 - 60000 £ per year.
A travel tech company is seeking an experienced Travel Operations professional to enhance customer service. This role requires at least 3 years of experience using a GDS like Travelport or Sabre, strong ticketing knowledge, and familiarity with NDC systems.
The successful candidate will handle customer queries, support team functions, and build relationships with users of the platform while working in the London office twice a week. Join a dynamic team dedicated to making travel effortless.
Travel Support Specialist — Customer Care in London employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Support Specialist — Customer Care in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ticketing knowledge and NDC systems. We recommend practising common customer care scenarios to show off your problem-solving skills and how you handle queries.
✨Tip Number 3
Show your passion for travel! When you get the chance, share your own travel experiences and how they relate to customer service. It’s a great way to connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Travel Support Specialist — Customer Care in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of experience with GDS systems like Travelport or Sabre. We want to see how your ticketing knowledge and familiarity with NDC systems can enhance our customer service.
Tailor Your Application: Don’t just send a generic application! Customise your CV and cover letter to reflect the skills and experiences that match the Travel Support Specialist role. We love seeing how you connect your background to what we do.
Be Personable: Since this role involves building relationships with users, let your personality shine through in your application. We’re looking for someone who can connect with customers and make their travel experience effortless!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Duffel
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of GDS systems like Travelport or Sabre. Be ready to discuss specific scenarios where you've used these systems effectively, as this will show your expertise and confidence in handling customer queries.
✨Showcase Your Ticketing Skills
Prepare to talk about your ticketing experience in detail. Think of examples where you resolved complex ticketing issues or improved processes. This will demonstrate your strong ticketing knowledge and problem-solving abilities.
✨Familiarise Yourself with NDC Systems
Since familiarity with NDC systems is crucial, do some research on how they work and their benefits. Being able to discuss NDC in the context of enhancing customer service will set you apart from other candidates.
✨Emphasise Relationship Building
This role involves building relationships with users of the platform, so be prepared to share examples of how you've successfully built rapport with customers or team members in the past. Highlight your communication skills and ability to work collaboratively.