At a Glance
- Tasks: Build innovative travel support tools using cutting-edge tech like AI and automation.
- Company: Join Duffel, a forward-thinking company passionate about enhancing travel experiences.
- Benefits: Enjoy competitive salary, remote work options, travel allowance, and generous parental leave.
- Other info: Dynamic team culture with opportunities for career growth and meaningful work.
- Why this job: Make a real impact on millions of travellers while having fun in a collaborative environment.
- Qualifications: Experience in software development, with a focus on user experience and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Travel Support Engineer (Backend) London (Hybrid - 2 days onsite) Permanent | Visa sponsorship available | Start ASAP
Experience: Mid-Senior Fullstack would be advantageous.
Make travel support effortless with your skills. At Duffel, travel is something we all care about. We know how frustrating it can be for travelers when systems don’t work. That’s why we’re building smarter, faster, and more human support tools.
In this role, you won’t just write code. You’ll shape the first LLM-powered assistant in our support product. You’ll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using. Every line of code you write will have real impact.
What You’ll Get To Do
- Build full-stack features with React, TypeScript, Next.js, and Elixir that people rely on every day
- Partner with designers to create self-service tools travelers will love
- Connect internal and external systems to make support feel seamless
- Automate repetitive tasks so your colleagues can focus on the problems only humans can solve
- Experiment with AI and automation, helping shape how we use cutting-edge tech to improve real-world experiences
We Are Looking For Someone Who
- Thinks about the people using your product, not just the code
- Loves breaking complex problems into simple, elegant solutions
- Is curious about AI and automation and excited to bring it to life in real products
- Can explain technical ideas in plain English so everyone understands
- Cares deeply about creating a great user experience
Bonus if you have: SaaS/B2B experience, cloud platforms (GCP, Vertex AI), or experience with operational or support tooling.
Why you’ll enjoy working here
- Competitive salary and potential equity
- Work from Anywhere – choose where you work, locally or internationally
- Duffel Travel Allowance – experience the product you help build
- Generous parental leave
- Sabbatical programme – 3 months full pay to recharge
- Visa sponsorship available
- Shoreditch office plus regular team socials
Here, you’ll make an impact from day one, building tools that millions of travelers rely on. You’ll shape the future of AI-powered support, collaborate with engineers, designers, and product teams who actually care about users, and see the difference your work makes every single day. If you care about people, usability, and tech that just works, this is the role for you.
Travel Support Engineer - London employer: Duffel
At Duffel, we are committed to making travel effortless and providing a dynamic work environment that fosters growth and innovation. Our London-based team enjoys a hybrid work model, generous benefits including a travel allowance and flexible bank holidays, and opportunities for professional development through study days and volunteering. Join us to be part of a diverse team that values your skills and creativity while working at the forefront of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Support Engineer - London
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AI and automation. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practicing common questions related to backend development and user experience. Be ready to explain your thought process in simple terms, just like you would to a non-techie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Travel Support Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Travel Support Engineer role. Highlight your experience with full-stack development, especially with React, TypeScript, and Elixir, as well as any relevant projects that showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about travel support and how you can make a difference at Duffel. Share specific examples of how you've tackled complex problems in the past and your excitement for AI and automation.
Showcase Your User-Centric Mindset:In your application, emphasise your understanding of user experience. We want to see how you think about the people using your product, so include examples of how you've designed solutions with the end-user in mind.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Duffel
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like React, TypeScript, and Elixir. Brush up on your full-stack development skills and be ready to discuss how you've used these tools in past projects.
✨Understand User Experience
Since this role focuses on creating user-friendly tools, think about how you can demonstrate your understanding of user experience. Prepare examples of how you've designed or improved products with the end-user in mind.
✨Show Your Problem-Solving Skills
Be ready to talk about complex problems you've tackled in previous roles. Break down your thought process and explain how you arrived at elegant solutions. This will show that you can think critically and creatively.
✨Get Curious About AI and Automation
Since the role involves experimenting with AI, come prepared with ideas or questions about how AI can enhance travel support. Showing genuine curiosity and knowledge in this area will set you apart from other candidates.
