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- Tasks: Support travellers by handling booking queries and ensuring excellent customer service.
- Company: Join a forward-thinking travel tech company on a mission to simplify travel.
- Benefits: Flexible shifts, competitive pay, and the chance to shape the future of travel.
- Why this job: Be part of a team that’s revolutionising the travel experience for millions.
- Qualifications: Experience in travel-related roles is a plus, but passion is key!
- Other info: Great opportunity for growth in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The candidate must be able to work UK business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we’ve all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn’t kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don’t necessarily meet all the requirements on the job description, please still get in touch. We’d love to have a chat, learn more about you and see if it could be a great fit.
Travel Operations at Duffel:
- The Travel Ops team is there to handle all types of queries related to bookings - whether that’s voluntary changes requested by the passenger or involuntary changes initiated from the airline's side.
- We work with our customers to make sure that their travellers receive great customer service.
- This role is more than a typical customer support job.
You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor.
Travel Support Consultant, London (Hiring Immediately) employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Support Consultant, London (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions in the travel sector. Think about how your past experiences relate to the role of a Travel Support Consultant and be ready to share those stories!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Travel Support Consultant, London (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about the travel industry and how you can contribute to making it effortless for others.
Tailor Your CV and Cover Letter: Don’t just send a generic CV. Make sure to tailor your CV and cover letter to reflect the skills and experiences that align with the Travel Support Consultant role. Highlight any relevant experience in customer service or travel-related roles to catch our eye!
Be Authentic: We want to get to know the real you! Don’t be afraid to show your personality in your application. Whether it’s a unique hobby or a quirky travel story, authenticity can make your application stand out from the crowd.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Duffel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, including common issues travellers face and how to resolve them. Familiarise yourself with booking systems and customer service best practices, as this will show your passion for making travel effortless.
✨Flexibility is Key
Since the role requires some flexibility in shift patterns, be prepared to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles that demonstrate your ability to handle customer queries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Yourself and Ask Questions
Don’t hesitate to show your personality during the interview. The company values authenticity, so be genuine. Also, prepare thoughtful questions about the team and company culture to show your interest and engagement.