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- Tasks: Manage strategic customer relationships and maximise technology use for success.
- Company: Dynamic travel tech company based in Greater London.
- Benefits: Ownership in success, personal growth opportunities, and a collaborative environment.
- Why this job: Join a forward-thinking team and make a real impact in the travel tech industry.
- Qualifications: 5+ years in tech products, strong analytical and communication skills.
- Other info: Work independently while collaborating with cross-functional teams.
The predicted salary is between 43200 - 72000 £ per year.
A travel technology company in Greater London is seeking a Customer Success Manager to manage strategic customer relationships. This role involves maximising the use of Duffel’s technology, analysing customer performance, and collaborating with cross-functional teams.
Candidates should have over 5 years of experience with technology products, strong analytical and communication skills, and the ability to work independently. The company values personal growth and offers ownership in its success.
Strategic Travel Tech CSM — Growth & Retention Leader in London employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Travel Tech CSM — Growth & Retention Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry, especially those who work at Duffel or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive customer success in previous roles. Being able to discuss these during interviews will set you apart from the crowd.
✨Tip Number 3
Be ready to collaborate! Since this role involves working with cross-functional teams, think of times when you've successfully worked with others to achieve a goal. Share these stories to demonstrate your teamwork abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Travel Tech CSM — Growth & Retention Leader in London
Some tips for your application 🫡
Show Your Passion for Travel Tech: When writing your application, let us see your enthusiasm for travel technology! Share any relevant experiences or projects that highlight your love for the industry and how you can contribute to our mission.
Highlight Your Analytical Skills: Since this role involves analysing customer performance, make sure to showcase your analytical skills in your application. Use specific examples from your past experiences where you've successfully used data to drive decisions or improve outcomes.
Communicate Clearly and Confidently: Strong communication is key for a Customer Success Manager. In your written application, be clear and concise. Use straightforward language to convey your ideas and ensure we understand your qualifications and how you can help us grow.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Strategic Travel Tech CSM role. We want to see how your unique skills align with what we’re looking for, so make it personal!
How to prepare for a job interview at Duffel
✨Know the Tech Inside Out
Make sure you’re familiar with Duffel’s technology and how it benefits customers. Brush up on the features and functionalities, and think about how you can help clients maximise their use of the product.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've analysed customer performance in previous roles. Be ready to explain how your insights led to improved outcomes, as this will demonstrate your ability to drive growth and retention.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences.
✨Emphasise Your Independence
This role requires someone who can work independently, so be prepared to share examples of how you’ve successfully managed projects or tasks on your own. Highlight your self-motivation and ability to take ownership of your work.
