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- Tasks: Provide top-notch customer support and manage travel bookings with a focus on enhancing service.
- Company: Dynamic travel tech company based in Greater London, passionate about customer experience.
- Benefits: Flexible UK hours, hybrid work model, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a difference in the travel industry while working with cutting-edge technology.
- Qualifications: 3+ years of GDS experience and a strong understanding of air fares.
- Other info: In-office attendance required twice a week, fostering collaboration and team spirit.
The predicted salary is between 36000 - 60000 £ per year.
A travel technology company in Greater London seeks a Travel Operations professional to provide exceptional customer support and manage bookings.
Responsibilities include:
- Handling queries
- Supporting team functions
- Providing feedback to enhance the service experience
Candidates should have at least 3 years of GDS experience, strong knowledge of air fares, and be customer-focused. The role requires in-office attendance twice a week, with flexibility for UK business hours.
Hybrid Travel Operations Specialist (UK Hours) in London employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Travel Operations Specialist (UK Hours) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your GDS experience and customer-focused approach can add value. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid Travel Operations Specialist (UK Hours) in London
Some tips for your application 🫡
Show Off Your GDS Experience: Make sure to highlight your 3+ years of GDS experience in your application. We want to see how you've used this knowledge to enhance customer support and manage bookings effectively.
Be Customer-Focused: Since the role is all about providing exceptional customer support, share specific examples of how you've gone above and beyond for customers in your previous roles. This will show us that you truly understand the importance of customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Duffel
✨Know Your GDS Inside Out
Make sure you brush up on your Global Distribution System (GDS) knowledge before the interview. Be ready to discuss your experience and how you've used it to manage bookings effectively. This will show that you're not just familiar with the system, but that you can leverage it to enhance customer support.
✨Showcase Your Customer Focus
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to resolve a query or improve a booking experience. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various travel-related scenarios. Practice answering questions like how you would deal with a last-minute booking change or a customer complaint. This will help you articulate your problem-solving skills and adaptability in a fast-paced environment.
✨Understand the Company Culture
Research the travel technology company’s values and culture. Be prepared to discuss how your personal values align with theirs. Showing that you understand their mission and are excited about contributing to their team will set you apart from other candidates.