At a Glance
- Tasks: Manage airline disputes and supplier reconciliations to keep travel running smoothly.
- Company: Join Duffel, a pioneering tech company transforming the travel industry.
- Benefits: Equity in the business, travel allowance, remote work options, and health perks.
- Other info: Enjoy a flexible work environment and opportunities for personal growth.
- Why this job: Be at the heart of travel operations and make a real impact on global journeys.
- Qualifications: Experience in reconciliation and back-office operations, with strong attention to detail.
The predicted salary is between 37800 - 46200 £ per year.
We’re Making Travel Effortless. Join Us. Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors and born out of Y Combinator, we’re simplifying complex systems to build the future of travel.
Duffel's Operations team keeps travel moving after the booking is made. The team is organised into three functions — Travel Ops, Agency Ops, and Product Ops — each owning a distinct part of the post-booking and back-office lifecycle. Agency Ops sits at the financial and reconciliation heart of the business: the team manages ADM (Agent Debit Memo) investigation and dispute resolution with airlines, day-to-day supplier reconciliation across multiple payment rails and currencies, leakage management, fraud investigation, ARC errors, and other refunds.
We're looking for an Agency Ops Consultant to join our Agency Ops team, reporting to the Senior Agency Ops Consultant. You'll own the day-to-day processing of ADM investigations, supplier reconciliations, and cheque refunds across Duffel's supplier accounts — working across multiple currencies and systems to keep our financial records accurate and airline disputes moving to on-time resolution. This is a detail-oriented, process-driven role at the centre of how Duffel manages its supplier relationships and financial exposure.
What You’ll be doing:
- Receive, analyse, and process incoming ADMs (Agent Debit Memos) from airlines, tracking each through to on-time resolution.
- Perform day-to-day supplier reconciliations across VCC, ARC, BSP, and additional sources, including multi-currency (USD/EUR/GBP/AUD) transactions.
- Resolve ARC-specific errors and discrepancies.
- Process and reconcile refund requests that are irregular.
- Maintain accurate Chargeback/Fraud and reconciliation records and supporting documentation.
- Support with onboarding BPO agents and supporting with queries.
What we're looking for:
- Experience in reconciliation, accounts, or back-office airline operations.
- GDS Experience.
- Comfortable working across multiple currencies and supplier systems.
- Strong attention to detail and record-keeping.
- Confident coordinating directly with airlines and internal stakeholders to move disputes to resolution.
- Organised and process-driven, comfortable owning documentation and audit trails for reconciliation work.
Why You’ll Love Working at Duffel:
- We believe in true ownership. That’s why every permanent employee gets equity in the business.
- Travel Allowance: We literally pay you to get out of town and explore the world.
- Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy.
- Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.
- Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
- Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.
- Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans.
The Details:
- Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays).
- Interview Process: Simple & transparent: Recruiter Screen, Hiring Manager Chat, Technical Case Study, Final Stage Interviews.
We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Agency Operations Consultant in London employer: Duffel
At Duffel, we are not just redefining travel technology; we are creating a vibrant work culture that values innovation and collaboration. As a Senior Engineer in our London team, you will enjoy a competitive salary, equity options, and a flexible work-from-anywhere policy, alongside unique benefits like a sabbatical programme and a travel allowance to experience the very tools you help build. Join us in shaping the future of travel while growing your career in an environment that prioritises mentorship and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Agency Operations Consultant in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Duffel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Duffel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Duffel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Agency Operations Consultant in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Duffel:This is your chance to really connect with the team at Duffel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Duffel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Duffel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Duffel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Duffel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
