At a Glance
- Tasks: Provide top-notch customer support and manage travel bookings with a focus on enhancing service.
- Company: Dynamic travel tech company based in Greater London, passionate about customer experience.
- Benefits: Flexible UK hours, hybrid work model, and opportunities for professional growth.
- Other info: In-office attendance required twice a week, fostering collaboration and team spirit.
- Why this job: Join a vibrant team and make a difference in the travel industry while working with cutting-edge technology.
- Qualifications: Minimum 3 years of GDS experience and a strong understanding of air fares.
The predicted salary is between 36000 - 60000 £ per year.
A travel technology company in Greater London seeks a Travel Operations professional to provide exceptional customer support and manage bookings.
Responsibilities include:
- Handling queries
- Supporting team functions
- Providing feedback to enhance the service experience
Candidates should have:
- At least 3 years of GDS experience
- Strong knowledge of air fares
- Be customer-focused
The role requires in-office attendance twice a week, with flexibility for UK business hours.
Hybrid Travel Operations Specialist (UK Hours) employer: Duffel
Join a dynamic travel technology company in Greater London, where we prioritise employee well-being and professional growth. Our collaborative work culture fosters innovation and creativity, offering you the chance to enhance your skills while providing exceptional customer support. With flexible working hours and a commitment to employee development, we ensure that your career journey is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Travel Operations Specialist (UK Hours)
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and air fare expertise. We recommend practising common interview questions and scenarios related to customer support, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Travel Operations Specialist role. We’re always looking for passionate individuals who are ready to make a difference in the travel tech space!
We think you need these skills to ace Hybrid Travel Operations Specialist (UK Hours)
Some tips for your application 🫡
Show Off Your GDS Experience:Make sure to highlight your 3+ years of GDS experience in your application. We want to see how you've used this knowledge to enhance customer support and manage bookings effectively.
Be Customer-Focused:Since we're all about exceptional customer support, share specific examples of how you've gone above and beyond for customers in your previous roles. This will show us you're the right fit for our team!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Duffel
✨Know Your GDS Inside Out
Make sure you brush up on your Global Distribution System (GDS) knowledge before the interview. Be ready to discuss your experience and how you've used it to manage bookings effectively. This will show that you're not just familiar with the system, but that you can leverage it to enhance customer support.
✨Showcase Your Customer Focus
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to resolve a query or improve a booking experience. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various travel-related scenarios. Practice articulating your thought process and decision-making skills in these situations. This will help you convey your problem-solving abilities and adaptability, both of which are crucial for a Travel Operations Specialist.
✨Understand the Company Culture
Research the travel technology company and its values. Familiarise yourself with their services and any recent news or developments. Showing that you understand their culture and mission will help you connect with the interviewers and demonstrate your genuine interest in the position.
