Duffel in London is seeking a Head of Technical Support to lead a team of engineers responsible for the quality and growth of our customer support function. You will coach engineers, set standards, manage escalations and partner with Engineering, Product and Travel Operations to reduce friction in our API-driven platform.
You will stay close to the work, review investigations, and translate learnings into lasting improvements while scaling the team to meet increasing demand from partners and
#J-18808-Ljbffr
Head of Technical Support | Equity & Hybrid Travel Tech employer: Duffel
At Duffel, we are not just redefining travel technology; we are creating a vibrant work culture that values innovation and collaboration. As a Senior Engineer in our London team, you will enjoy a competitive salary, equity options, and a flexible work-from-anywhere policy, alongside unique benefits like a sabbatical programme and a travel allowance to experience the very tools you help build. Join us in shaping the future of travel while growing your career in an environment that prioritises mentorship and technical excellence.
