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For Companies At a Glance
- Tasks: Engage with customers, manage API implementations, and resolve technical issues.
- Company: Join Duffel, a forward-thinking startup revolutionising travel technology.
- Benefits: Work from anywhere, travel allowance, generous parental leave, and equity options.
- Why this job: Be part of a mission to simplify travel for millions while growing your career.
- Qualifications: 5+ years in tech support, strong API knowledge, and excellent communication skills.
- Other info: Dynamic team culture with a focus on personal growth and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
We are making travel effortless. Join us.
Overview
Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we’ve all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn’t kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
What we’re looking for in you:
- Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
- 5+ years in tech support helping enterprise customers use a RESTful API product.
- Experience integrating APIs, debugging integration issues, writing scripts and SQL queries.
- Ability to read (and ideally write) code in multiple programming languages.
- Track record of expeditiously answering and solving product related questions.
- Eager to embrace the culture and objectives of a fast moving startup.
- Able to handle diverse responsibilities and work independently to achieve desired results; have sound judgment and business acumen.
- Excellent communication skills with ability to express complex business and technology issues in a clear way.
- Operational mindset: you’re eager to build processes for yourself and the team to maximise productivity.
- Strong analytical skills: you enjoy digging into data to find insights and drive decisions.
- Experience working in cross-functional teams and continuously delivering feedback to shape product roadmap and influence sales strategy.
- Track record of engaging effectively with customer staff of all career levels.
- A plus: Knowledge of travel technology - specifically airline and/or hotel distribution systems.
What you will do:
- Communicate proactively with strategic customers as their primary point of contact at Duffel, keeping the customers engaged and maximizing the use of our services and solutions.
- Manage the implementation process with a subset of Duffel customers as they build a travel experience on top of Duffel’s fulsome API tools.
- Answer product questions and resolve API issues via email, slack, and zoom.
- Support the Duffel sales team on technical review calls with prospective customers.
- Maintain deep technical knowledge of the Duffel platform to educate customers on best practices.
- Establish and manage best practices to onboard and engage customers with sound and robust processes.
- Develop KPIs with each customer to measure and optimize business and technical performance.
- Analyse customers’ needs and advise how they can use our APIs to better meet them.
- Champion product needs within Duffel to inform our technology strategy and roadmap.
What’s in it for you:
- Work From Anywhere 🏡
- Duffel Travel Allowance ✈️
- Generous Parental Leave 👩🍼
- Sabbatical opportunities 🧘♀️
- x2 Days Hybrid at our Shoreditch office + team socials 🪩
- Competitive package + equity 💰
What you can expect from us:
We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.
Customer Success Engineer - API employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - API
✨Tip Number 1
Get to know the company inside out! Research Duffel's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Success Engineer, you'll need to explain complex tech stuff clearly. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Duffel team!
We think you need these skills to ace Customer Success Engineer - API
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! We want to see how your experiences and interests align with our mission to make travel effortless. Share a personal story or insight that connects you to the industry.
Highlight Your Technical Skills: Make sure to showcase your technical expertise, especially with RESTful APIs and coding. We’re looking for someone who can dive into the nitty-gritty, so don’t hold back on detailing your experience with integration and debugging!
Tailor Your Application: Take the time to customise your application for us. Use keywords from the job description and relate your past experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Keep It Clear and Concise: While we love a good story, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. We want to understand your skills without any confusion!
How to prepare for a job interview at Duffel
✨Know Your APIs Inside Out
Make sure you brush up on your knowledge of RESTful APIs and how they work. Be ready to discuss your experience integrating APIs and solving related issues. This will show that you’re not just familiar with the technology, but that you can also think critically about it.
✨Show Off Your Communication Skills
Since this role involves engaging with customers, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients in the past. This will demonstrate your ability to connect with people at all levels.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to share specific instances where you’ve tackled challenges or improved processes. Think about how you can apply your analytical skills to help customers optimise their use of the API. This will highlight your operational mindset and readiness to contribute to the team.
✨Research the Company Culture
Dive into Duffel’s mission and values before the interview. Understanding their focus on making travel effortless will help you align your answers with their objectives. Plus, showing genuine interest in their culture can set you apart from other candidates.
