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For Companies At a Glance
- Tasks: Train and support the team to enhance travel operations and improve processes.
- Company: Join Duffel, a fast-growing tech company revolutionising travel.
- Benefits: Competitive salary, equity, remote work, travel allowance, and generous parental leave.
- Why this job: Make travel effortless while owning a share of the company.
- Qualifications: 3+ years in travel ticketing and experience in designing engaging training content.
- Other info: Dynamic environment with a focus on personal growth and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Travel Operations & Training Specialist
📍 London (Hybrid – 2 days in Shoreditch)
⏰ Must be able to work UK business hours (with some flexibility on shifts)
Make travel effortless with us. Travel should be exciting, not stressful. Yet over 4 billion passengers every year rely on tech that hasn’t kept up. At Duffel, we’re rebuilding the systems that power travel — simplifying workflows and building tools that make the future of travel effortless. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we’re growing fast — and we’re looking for people who want to make a real impact.
About the role
The Travel Ops team is at the heart of keeping bookings smooth. From voluntary passenger changes to airline-initiated updates, we make sure travellers get great service. You’ll train, coach, and support the team while helping to improve processes and workflows, building a Travel Operations function that scales as we grow.
What you’ll be doing
- Deliver in-person and virtual training sessions: onboarding, upskilling, refresher courses
- Turn policies, workflows, system updates, and supplier info into clear, engaging training content
- Communicate performance expectations to leadership and agents
- Develop, maintain, and improve training materials for all Travel Ops processes
- Support daily queue work as needed
- Help hire and onboard new agents
- Iterate operational processes based on data, metrics, and feedback
What we’re looking for
- 3+ years in airline or travel agency ticketing (exchanges, refunds, reissues, EMDs, name corrections, etc.)
- Proficiency in at least one GDS (Sabre, Amadeus, or Travelport); NDC knowledge is a plus
- 2+ years designing engaging training content: presentations, job aids, knowledge base materials
- 2+ years facilitating training (in-person and virtual)
- Strong operational process experience and ability to iterate using data
- Excellent cross-cultural communication skills
- Self-starter with strong prioritisation, proactivity, and ability to meet deadlines independently
- Adaptable, customer-first mindset; comfortable in a fast-changing environment
- Willingness to travel domestically and internationally
Bonus points if you have
- Experience leveraging AI or automation to improve workflows
- Previous work in customer support or operations teams
Everyone who joins Duffel owns a share of the company. Your work matters, and your voice will be heard.
Why you’ll love working here
- 💰 Competitive salary + equity (you’ll own part of Duffel)
- 🏝️ Work from anywhere policy
- 🛩️ Duffel travel allowance (use what we build!)
- 🍼 Generous parental leave
- 🧘 Sabbatical programme (3 months full pay)
- 🪩 Shoreditch office + regular team socials
What you can expect from us
We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer — we hire for skill and potential, not background. If you can solve problems, build amazing things, and care about making travel better, we want you here.
Note: This description reflects current requirements and is subject to change.
Travel Operations & Training Specialist (GDS) in City of London employer: Duffel
Contact Detail:
Duffel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations & Training Specialist (GDS) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Duffel. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for your interview by practising common questions related to training and operations. Think about how you can showcase your experience with GDS systems and your ability to create engaging training content.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled changes in processes or technology in the past. Duffel loves a self-starter who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Duffel team.
We think you need these skills to ace Travel Operations & Training Specialist (GDS) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Operations & Training Specialist role. Highlight your experience in airline ticketing and training, and show us how your skills align with what we're looking for.
Show Off Your Training Skills: Since this role involves delivering training sessions, give us examples of your past training experiences. Whether it's in-person or virtual, let us know how you made your sessions engaging and effective!
Be Data-Driven: We love a good data story! If you've used metrics to improve processes in your previous roles, share those insights with us. It shows you're not just about the theory but also about practical improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Duffel
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of the Global Distribution Systems (GDS) like Sabre, Amadeus, or Travelport. Be ready to discuss how you've used these systems in your previous roles and how they can improve travel operations.
✨Showcase Your Training Skills
Prepare examples of training sessions you've delivered, whether in-person or virtual. Highlight how you made complex information engaging and accessible, as this role involves creating clear training content for others.
✨Data-Driven Mindset
Familiarise yourself with how to use data and metrics to iterate operational processes. Be prepared to discuss specific instances where you've used data to improve workflows or training materials in your past roles.
✨Emphasise Adaptability and Customer Focus
Duffel values a customer-first mindset, especially in a fast-changing environment. Share examples of how you've adapted to changes in your previous jobs and how you prioritised customer satisfaction in your work.