At a Glance
- Tasks: Deliver IT projects and provide hands-on support for clients, both remotely and onsite.
- Company: Join Dufeu IT Solutions, an award-winning Managed Service Provider with a collaborative culture.
- Benefits: Enjoy competitive salary, pension plan, company van, and opportunities for remote work.
- Other info: Dynamic team with regular social events and clear career progression opportunities.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: 3+ years in an MSP, strong Microsoft 365 knowledge, and excellent communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Position: Professional Services Technician
Salary: £28,000 to £30,000 (D.O.E)
Hours: 8:30 to 5:30pm | Monday to Friday
Location: Finedon (with onsite customer visits)
Reporting to: Elliot Sutton (Professional Services)
About Us
Dufeu IT Solutions Ltd is a successful, forward-thinking and motivated business based in Finedon. We are recruiting a Professional Services Technician to join our growing team on a full-time, permanent basis. We are an award-winning Managed Service Provider delivering IT, Cyber Security, VoIP Telephony, Business Mobile, and AI and Automation services. We have been in business for over a decade and support more than 100 businesses nationwide, taking pride in excellent customer and employee satisfaction. You will be joining a group of professional, like-minded individuals who work collaboratively to achieve company goals.
Purpose of the Role
The Professional Services Technician plays a key part in assisting the smooth running of the professional services we deliver to our customers. You will support the Professional Services team in the planning, coordination and hands-on delivery of IT projects for both existing and prospective clients, working closely with other departments to ensure a seamless delivery that is fluent across the company. Projects include, but are not limited to, server installations, laptop and desktop rollouts, Microsoft 365 migrations, VoIP installations, office moves and new infrastructure setups. The role combines remote and onsite work across customer sites, so a full, clean UK driving licence is required.
Continuous Improvement and Career Progression
We are committed to continuous improvement both in how we deliver projects to customers and in how we support your professional growth. We will design a structured development programme for the successful candidate, aligned to your current capability and future career goals.
- A supported onboarding plan covering our project-delivery toolset, standards, customer environments and ways of working.
- Regular 1:1s and performance check-ins with your line manager, with clear objectives and development actions.
- Targeted technical and project-delivery training and hands-on learning opportunities, including supported certifications where appropriate.
- Exposure to a broad range of customer technologies and project types to build depth across Microsoft 365, networking, servers, telephony and security.
- Opportunities to contribute to service improvements (delivery processes, documentation and automation) and progress within the Professional Services team as your capability grows.
Key Responsibilities (but not limited to):
- Deliver client and internal projects, both remote and onsite, to a high standard and within agreed timescales.
- Attend customer sites to carry out hands-on installation and implementation, including server installs, device rollouts, VoIP installations, office moves and new infrastructure setups.
- Plan and deliver Microsoft 365 migrations and tenant configurations, including Exchange Online, SharePoint, Teams and Entra ID.
- Build and configure servers, networks and endpoints as part of new infrastructure and office-move projects.
- Identify and resolve issues relating to ongoing or completed projects, escalating where appropriate to keep delivery on track.
- Deliver excellent customer service throughout each project, communicating clearly and maintaining a calm, professional approach.
- Keep clients and key stakeholders updated on the progress of their projects at every stage.
- Communicate active and ongoing projects with relevant internal departments to ensure a seamless, joined-up delivery.
- Assist with the technical pre-sales scoping of projects in order to support accurate planning, resourcing and quoting.
- Manage multiple projects and customer relationships simultaneously, prioritising effectively to meet deadlines.
- Document all completed projects accurately within the in-house documentation system.
- Record solutions to common and complex problems to support effective knowledge sharing across the team.
- Carry out all work with a strong focus on information security and data protection, supporting our ISO 9001 and ISO 27001 requirements.
Essential Skills and Qualifications
- Full, clean UK driving licence.
- At least 3 years experience working within a Managed Service Provider (MSP).
- At least 1 year of onsite experience delivering IT projects or support.
- Strong Microsoft 365 Knowledge.
- A proven background in delivering IT projects from planning through to completion.
- Excellent organisational skills and time management, with the ability to manage multiple projects and relationships simultaneously.
- A confident communicator with excellent customer service skills, able to explain technical concepts in plain English.
- Strong troubleshooting ability and the initiative to resolve issues independently.
- A willingness to continually enhance technical and project-delivery knowledge.
Desirable Skills
- Experience and understanding in delivering server installations and network setups.
- Experience planning and executing Microsoft 365 migrations.
- Experience with VoIP telephony installation and configuration.
- Awareness of cyber security best practice and the Cyber Essentials scheme.
- CompTIA, Microsoft or similar certifications.
Alignment with Company Values
- Respectful - treating colleagues and clients with courtesy and professionalism.
- Accountable - taking ownership of responsibilities and outcomes.
- Team Player - contributing positively to team dynamics and shared goals.
- Versatile - adaptable to change and open to learning new skills.
- Inspirational - bringing energy, positivity, and a can-do attitude to the workplace.
- Have Fun - embracing a positive work culture and contributing to a supportive and enjoyable environment.
Benefits
- Royal London Pension Plan.
- Company van provided for onsite project work (full, clean driving licence required).
- Team social events and company nights out.
- Employee of the Quarter rewards.
- Potential for agreed remote working.
- Company bonus scheme.
If you have the necessary skills and experience, want to work with great people and develop your career in a growing business, then we would love to hear from you.
Professional Services IT Technician in Kettering employer: Dufeu IT
Dufeu IT Solutions Ltd is an award-winning Managed Service Provider based in Finedon, offering a dynamic work environment that prioritises employee satisfaction and professional growth. With a commitment to continuous improvement, we provide structured development programmes, hands-on training opportunities, and a supportive culture that encourages collaboration and innovation. Join us to work with cutting-edge technologies while enjoying benefits like a company van for onsite projects, team social events, and a bonus scheme, all within a friendly and inspiring workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services IT Technician in Kettering
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dufeu IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dufeu IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dufeu IT!
✨Direct Apply to Dufeu IT
Let's not forget to apply directly through the Dufeu IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Professional Services IT Technician in Kettering
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dufeu IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dufeu IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dufeu IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
